TLC Administrative Assistant

Position Overview

The administrative operations lead supports Academic Success Centers through email and phone communication, event scheduling, supply procurement, and external communications, while also providing backup support for the reception area.

TLC-specific duties include overseeing TLC facilities and technology, coordinating scheduling, monitoring operations in the tutoring spaces, and supporting both staff and the assistant director. The TLC Administrative Assistant also assists TLC student staff with maintaining a high level of professionalism among undergraduate peer educators.

This is a 75% appointment, with a full-time (100%) work schedule during the academic year and no work obligation during the summer months.

• Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations.
• Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities.
• Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums.
• Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision.
• Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures.

Academic Success Administrative Operations lead serves the Academic and Career Advising Center (ACAC), the Disability Resource Center (DRC), the Office of International Education (OIE) and the Tutoring-Learning Center (TLC). This position manages internal and external operational needs for the suite and serves as the primary support for the Tutoring-Learning Center.

The position is a 0.75 FTE academic year appointment. Starting hourly rate $19.14, commensurate with education, experience, and qualifications. Eligible UW staff receive a comprehensive benefits package.

• Excellent verbal and written communication skills.
• Experience in a fast‑paced multi‑tasking environment.
• Experience with technology and software, including MS Office.
• Demonstrated organizational skills.

• Understanding of diversity and inclusivity.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.