Customer Service Representative

Job in Stevens Point, Portage County, Wisconsin, 54481, USA

Listing for: CFS

Full Time position
Listed on 2026-06-14

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual

Salary/Wage Range or Industry Benchmark: 42000 - 50000 USD Yearly USD 42000.00 50000.00 YEAR

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Customer Service Representative

Compensation: $42,000 – $50,000 annually
Workstyle:
Onsite

Location:

Stevens Point, WI

Why You’ll Love It Here

Stable, growing company with a strong reputation
Team-oriented environment with hands-on training
Opportunity to build long-term customer relationships
Consistent schedule with strong work-life balance
Supportive leadership and collaborative culture

About the Role
The Customer Service Representative will handle incoming calls and support customers with product-related questions, order updates, and service needs. This role works closely with internal teams to ensure a smooth and positive customer experience.

Responsibilities

Answer incoming calls and respond to customer inquiries
Provide product information and assist with order-related questions
Enter and update customer information in internal systems
Coordinate with internal teams to resolve issues or fulfill requests
Track and follow up on customer needs to ensure timely resolution
Maintain accurate records of calls and interactions
Support order processing and general administrative tasks
Deliver a high level of customer service in all interactions

Qualifications

2+ years of customer service experience, call center preferred
Strong communication and problem-solving skills
Comfortable handling a high volume of calls
Ability to stay organized and manage multiple tasks
Experience working with internal systems or CRM tools is a plus

#INJUN
2026