Customer Service Representative

Customer Service Representative

Compensation: $42,000 – $50,000 annually
Workstyle:
Onsite

Location:

Stevens Point, WI

• Stable, growing company with a strong reputation
• Team-oriented environment with hands-on training
• Opportunity to build long-term customer relationships
• Consistent schedule with strong work-life balance
• Supportive leadership and collaborative culture

The Customer Service Representative will handle incoming calls and support customers with product-related questions, order updates, and service needs. This role works closely with internal teams to ensure a smooth and positive customer experience.

• Answer incoming calls and respond to customer inquiries
• Provide product information and assist with order-related questions
• Enter and update customer information in internal systems
• Coordinate with internal teams to resolve issues or fulfill requests
• Track and follow up on customer needs to ensure timely resolution
• Maintain accurate records of calls and interactions
• Support order processing and general administrative tasks
• Deliver a high level of customer service in all interactions

• 2+ years of customer service experience, call center preferred
• Strong communication and problem-solving skills
• Comfortable handling a high volume of calls
• Ability to stay organized and manage multiple tasks
• Experience working with internal systems or CRM tools is a plus