Communication Technician-911 Dispatcher

JOB REQUIREMENT:
As a Communication Technician, you’ll be part of a dedicated team committed to preserving life and property, serving our diverse community with care and professionalism, and delivering the best emergency and non‑emergency communications.

• Answer 10 emergent 911 phone lines and 9 non‑emergent phone lines.
• Monitor over 20 radio channels.
• Page Fire, EMS, Medical Examiner.
• Set off weather sirens and create and send community alert notifications for both emergent and non‑emergent situations.
• Dispatch services for Portage County Sheriff’s Office, Stevens Point Police Department, and Plover Police Department.
• Provide dispatch services to 33 EMS and Fire agencies and many other agencies in Portage County.
• Research information for Deputies, Officers, and Detectives for all three law‑enforcement agencies and UWSP Police.
• Enter warrants for five law‑enforcement agencies.
• Enter missing persons, stolen vehicles, or property information for four law‑enforcement agencies.
• Enter restraining orders.

• Must be 18 years old and a U.S. citizen.
• No felony convictions unless pardoned by the Governor.
• Preferred:
  Six months or more experience in emergency dispatch or related law enforcement.
• Preferred:
  One year work experience or four years of volunteer fire, ambulance, or rescue experience.
• Preferred:
  Six months or more experience in customer service and/or in a call center environment.
• Preferred:
  Public Safety Communications Dispatch diploma from an accredited technical school.
• Preferred:
  One year military communications experience that primarily involved direct voice broadcasting to send and receive messages associated with military police and emergency equipment.

• Information technology experience.
• Ability to multi‑task and multi‑listen.
• Good active listening skills.
• Quick decision‑making skills and ability to prioritize emergency situations.
• Computer skills with the ability to use multiple screens.
• Good customer service skills and ability to work as a team.
• Ability to handle high‑stress situations, sometimes for hours at a time during high call volume.
• Ability to visualize the information given and think outside the box.
• Must be detail‑oriented.

The department is an equal opportunity employer. Applications will be considered based upon qualifications and not on any protected characteristic.