Temporary Customer Service Representative

Temporary Customer Service Representative (Continuous Recruitment)

The Customer Service Representative is responsible for supervising all aspects of customer service in the "front of the house" of the University Dining operations. This will include customer contact to address and resolve issues, cashier supervision, dining room set-up and maintenance of the dining room supplies and products. This position will provide consistent communication to full-time staff, student leadership, student staff, and other part time specialty staff to ensure that the best possible customer service is achieved through proper training, compliance with safety and sanitation standards, presentation, and maintenance of dining facilities.

The Customer Service Representative reports to the Food Service Assistant Manager within University Dining. The ability and willingness to work a variable schedule, including nights and weekends, is required.

Shift: Varied hours including weekends, holidays, and evenings.

• Guides and trains staff and student workers
• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
• Troubleshoots and resolves issues in a timely and professional manner
• Monitors and maintains work areas and supplies to meet customer and operational needs
• Processes customer transactions and may take payments following established policies and procedures

University Dining

$15-$17.50 per hour, based on qualifications and experience

FTE: 75% (Full time during academic year; option summer hours available)

• Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities.
• Ability to interact courteously with customers.
• Ability to manage and solve customer complaints and requests.
• Demonstrated experience supervising a diverse staff including student employees, full and part time employees, and temporary staff.
• The ability to bend, stoop, twist, and safely lift to 50# on a regular basis when storing, stocking, and gathering prepared products and/or inventory items.
• Current Serv Safe certification or ability to complete certification within 3 months of hire.

· Prior experience within a University Dining facility with large numbers of student employees.

· Knowledge of methods, and ability to motivate employees.

· Basic knowledge of the technology used in a University Dining location.

Knowledge of basic safety and sanitation principles.

This is a temporary University Staff position, non-exempt from the Fair Labor Standards Act. This position is required to serve a six-month probation period.

For additional information regarding the position, please call or email:

Marty Kalepp

Email: mkalepp

Phone:

If you have any questions regarding the application process, need special arrangements, or if you submitted your application with missing materials, please call or email:

Human Resources

Email: human.resources

Phone: