Call Center Specialist

Are you passionate about helping customers and thrive in a fast-paced environment? We are seeking Customer Service Specialists to join a growing team supporting customers through exceptional service and problem-solving.

Locations:
Stevens Point, WI | Hales Corners, WI | Green Bay, WI

Pay Rate: $19.00/hour ($20.00/hour for 2nd Shift)

Work Arrangement:
Fully Onsite

• Virtual interview with Talent Acquisition (offers may be extended quickly)
• In-person meet-and-greet with the Site Lead

• Primarily 1st Shift schedules starting between 8:00 AM – 10:00 AM and ending between 5:00 PM – 7:00 PM
• Limited 2nd Shift opportunities available: 12:00 PM – 9:00 PM (includes $1/hour shift differential)
• Some positions require working every other Saturday (8:00 AM – 5:00 PM)
• When scheduled on Saturday, a flex day off will be provided during the week

• Deliver outstanding customer service while assisting customers with inquiries and account-related requests
• Navigate multiple computer systems simultaneously to research and resolve customer issues
• Accurately document customer interactions and maintain detailed records
• Provide empathetic, professional, and positive customer experiences
• Manage a high volume of customer interactions in a fast-paced environment
• Follow company procedures and service standards while maintaining accuracy and efficiency

Required Qualifications

• High School Diploma or equivalent
• Previous customer service experience (retail, hospitality, restaurant, healthcare, call center, or similar environments)
• Strong computer skills and the ability to learn multiple systems quickly
• Excellent communication and problem-solving abilities
• Positive attitude with a strong focus on customer care
• Reliable attendance and punctuality

• Previous call center experience
• Experience handling high-volume customer interactions

• Competitive pay with shift differential opportunities
• Paid training provided
• Opportunity to gain experience with a respected organization
• Potential for full-time employment based on performance, attendance, and business needs
• Supportive team environment with growth opportunities

If you re dependable, customer-focused, and comfortable learning new technology, we d love to hear from you.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.