Front Desk Receptionist

Are you passionate about helping customers and thrive in a fast‑paced environment? We are seeking Customer Service Specialists to join a growing team supporting customers through exceptional service and problem‑solving.

Locations:
Stevens Point, WI | Hales Corners, WI | Green Bay, WI

Pay Rate: $19.00/hour ($20.00/hour for 2nd Shift)

Work Arrangement:
Fully Onsite

• Virtual interview with Talent Acquisition (offers may be extended quickly)
• In-person meet‑and‑greet with the Site Lead

• Primarily 1st Shift schedules starting between 8:00 AM – 10:00 AM and ending between 5:00 PM – 7:00 PM
• Limited 2nd Shift opportunities available: 12:00 PM – 9:00 PM (includes $1/hour shift differential)
• Some positions require working every other Saturday (8:00 AM – 5:00 PM)
• When scheduled on Saturday, a flex day off will be provided during the week

• Deliver outstanding customer service while assisting customers with inquiries and account‑related requests
• Navigate multiple computer systems simultaneously to research and resolve customer issues
• Accurately document customer interactions and maintain detailed records
• Provide empathetic, professional, and positive customer experiences
• Manage a high volume of customer interactions in a fast‑paced environment
• Follow company procedures and service standards while maintaining accuracy and efficiency

• High School Diploma or equivalent
• Previous customer service experience (retail, hospitality, restaurant, healthcare, call center, or similar environments)
• Strong computer skills and the ability to learn multiple systems quickly
• Excellent communication and problem‑solving abilities
• Positive attitude with a strong focus on customer care
• Reliable attendance and punctuality

• Previous call center experience
• Experience handling high‑volume customer interactions

• Competitive pay with shift differential opportunities
• Paid training provided
• Opportunity to gain experience with a respected organization
• Potential for full‑time employment based on performance, attendance, and business needs
• Supportive team environment with growth opportunities

If you're dependable, customer‑focused, and comfortable learning new technology, we'd love to hear from you.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.