Bilingual Banking Support Specialist

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service

• Troubleshoot and resolve complex account or technical issues using available tools and resources

• Promote Associated Bank products and services that meet customers’ needs

• Mentor and train new team members to ensure consistent, high-quality service delivery

• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty

• Collaborate with colleagues across teams to improve processes and customer experiences

• Uphold compliance with all bank policies, procedures, and regulations

Requirements

• High school diploma or equivalent
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales
• Bilingual English/Spanish proficiency (eligible for competitive language differential)

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Soft Skills

• customer service
• troubleshooting
• mentoring
• training
• professionalism
• collaboration
• communication
• problem-solving
• relationship building
• loyalty enhancement

Certifications & Qualifications

• high school diploma
• bilingual English/Spanish proficiency