Student Event Staff - Concessions​/Tickets

Overview

Student Employee – Concessions and Ticketing for the Athletics Department at the University of Wisconsin–Stevens Point. Provides customer service and supports operations in concessions stands and ticketing during athletic events and special functions. Reports to Student Event Leads and Athletics staff to ensure a positive, safe, and professional experience for event attendees.

• Concessions Operations:
  Prepare, sell, and serve food and beverages in accordance with food safety guidelines. Operate cash registers and handle cash and electronic transactions accurately. Maintain cleanliness, organization, and stocking of concession areas. Assist with setup, restocking, and breakdown of concession stands. Follow all health, safety, and sanitation standards.
• Ticketing Operations:
  Sell and distribute event tickets with accurate information on pricing and seating. Operate ticketing systems and handle financial transactions responsibly. Scan tickets and assist with guest entry at designated gates. Monitor ticketing areas to ensure smooth entry flow and minimize delays.
• Customer Service and Event
  
  Experience:
  
  Provide friendly, professional, and responsive service to guests. Answer questions and provide directions or event information. Foster a positive and welcoming atmosphere at all events. Address minor concerns and escalate more complex issues to Event Leads or professional staff.
• Teamwork and Operations Support:
  Follow directions from Student Event Leads and Athletics staff. Arrive on time and prepare for assigned shifts. Assist with basic event setup and cleanup as needed. Collaborate with fellow staff members to ensure efficient operations.

• Must be enrolled as a student at the University of Wisconsin–Stevens Point.
• Strong communication and interpersonal skills. Dependable, punctual, and responsible. Ability to follow instructions and work effectively as part of a team. Willingness to work evenings, weekends, and around holidays based on event schedules.

• Previous experience in customer service, food service, retail, or cash handling.
• Interest in sports, event management, or athletics operations.
• Familiarity with basic point-of-sales (POS) systems or ticketing platforms.

• Ability to stand for extended periods during events.
• Ability to lift and carry items up to 25–30 pounds.
• Ability to work indoors and outdoors in varying conditions.

• Customer service and guest relations; cash handling and transaction accuracy; teamwork and workplace communication; event and game-day operations; time management and professional responsibility.
• Reliability; professionalism; teamwork; attention to detail; positive attitude; strong work ethic.

Equal Opportunity

Employer:

The University of Wisconsin–Stevens Point is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Reasonable accommodations are available upon request for applicants taking part in the employment process. The university may require a criminal background check and other employment verification as applicable by law.