Shift lead

Caregiving Shift Lead Position Summary

The Caregiving Shift Lead is responsible for overseeing daily caregiving operations during assigned shifts while providing direct care and support to clients or residents. This role serves as the primary point of contact for caregivers on duty, ensuring quality care, compliance with company policies, timely communication, and a safe, supportive environment for residents and staff.

• Lead and support caregiving staff during assigned shifts.
• Coordinate shift assignments and ensure adequate coverage.
• Monitor staff performance and provide coaching and guidance as needed.
• Serve as the first point of contact for caregiver questions, concerns, and emergencies.
• Report staffing, resident, and operational concerns to management.

• Provide direct personal care assistance including bathing, grooming, dressing, toileting, transferring, and mobility support.
• Assist residents with meals, hydration, and medication reminders as permitted by company policy.
• Monitor residents' physical, emotional, and behavioral well-being.
• Respond promptly to resident needs and emergency situations.
• Promote resident dignity, independence, and quality of life.

• Complete and review required documentation accurately and timely.
• Communicate resident updates, incidents, and concerns to management and incoming shifts.
• Ensure shift reports are completed before the end of each shift.
• Maintain confidentiality in accordance with HIPAA and company policies.

• Ensure adherence to all company policies, state regulations, and safety procedures.
• Conduct routine safety checks of the care environment.
• Assist with incident reporting and follow-up documentation.
• Ensure proper use of equipment and infection control procedures.

• Support onboarding and training of new caregivers.
• Model best practices in resident care and customer service.
• Encourage teamwork, accountability, and professional behavior.

• High school diploma or GED.
• Minimum 1-2 years of caregiving, direct support, or healthcare experience.
• Previous leadership, mentoring, or supervisory experience preferred.
• Strong communication and organizational skills.
• Ability to maintain confidentiality and professionalism.
• Preferred CNA, CBRF, DSP, or related certification.
• Experience working in assisted living, memory care, group homes, or home care settings.
• Experience managing multiple priorities in a fast-paced environment.

• Ability to lift, transfer, and assist individuals with mobility needs.
• Ability to stand, walk, bend, and reach for extended periods.
• Ability to respond quickly in emergency situations.
• Ability to lift up to 50 pounds with or without reasonable accommodation.

• Leadership and team development
• Compassion and empathy
• Problem-solving and decision-making
• Time management
• Conflict resolution
• Dependability and accountability
• Attention to detail

Full-time Weekends, holidays, and rotating shifts may be required. On-call responsibilities may be required based on organizational needs.

A successful Caregiving Shift Lead demonstrates excellent leadership, provides high-quality resident care, supports team members, maintains accurate documentation, and ensures smooth operations throughout every shift.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.

More information about The Pennant Group, Inc. is available at  PSL is the most progressive company in the exploding healthcare services field today. Dedicated to restoring public confidence in the healthcare industry, PSL has assembled a team of highly competent, dedicated and caring individuals who are creating a new standard of excellence for healthcare providers everywhere. PSL currently serves over 50 long-term care, facilities in six Western states.

These facilities have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world‑class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on‑site leaders and caregivers to focus squarely on day‑to‑day care and business issues in their individual facilities. As an organization, we are deeply committed to our mission of providing life‑changing service to our residents, employees and the communities we serve.