IT Release & Change Management Coordinator

IT Release & Change Management Coordinator

Job

Where will your career take you next? Let’s find out together. At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

• Coordinate end-to-end IT releases and production changes across Development, QA, UAT, infrastructure, and operations
• Act as the central hub for release readiness, timing, dependencies, and approvals
• Own and facilitate the Change Advisory Board (CAB), ensuring all changes meet governance and audit requirements
• Validate release readiness by confirming testing completion, capacity, and deployment feasibility
• Coordinate deployments with DVAs and Web Administrators, ensuring the right teams execute at the right time
• Request, track, and confirm environment-specific approvals to keep releases moving on schedule
• Monitor release activity in real time, proactively identifying risks and escalating issues as needed
• Support patching and release activities across multiple business units
• Maintain accurate release documentation, dashboards, and reporting
• Drive continuous improvement through process optimization and increased automation

• Experience in IT release, change, or deployment coordination within a complex environment
• Strong understanding of SDLC, release pipelines, and ITIL-based change management
• Hands‑on experience with tools such as TFS (Azure Dev Ops), Service Now, Jira, or similar platforms
• Proven ability to manage multiple priorities in a fast‑paced, high‑pressure environment
• Strong communication skills and confidence coordinating across technical and non‑technical teams
• High attention to detail with a focus on audit readiness, approvals, and documentation
• Comfort working with structured processes while adapting to exceptions and one‑off scenarios
• Proficiency with Excel for tracking, reporting, and analysis
• Exposure to CI/CD environments and automated deployments is an advantage
• Experience in regulated or enterprise IT environments is beneficial

We value optimism, caring, togetherness, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working…