Vendor Manager

Location:

3100 Business Park Drive, Stevens Point, WI 54482, USA

Location:

1233 N Mayfair Rd, Suite 204, Milwaukee, WI 53226, USA

Vendor Performance Manager

Full-time hybrid position is located at our corporate headquarters in Stevens Point, Wisconsin.

• Serve as the primary point of contact to liaise with both our Managed Services Provider, North Winds Technology Solutions, and all other existing technology vendors and service providers.
• Build and maintain vendor relationships to ensure service quality and alignment with organizational needs.
• Evaluate vendor performance using SLAs, KPIs, and user feedback and providing reporting/insights.
• Coordinate vendor onboarding, risk assessments, and ongoing reviews.
• Direct and ensure compliance with policies, procedures, and regulatory requirements.
• Responsible for creating a single source of truth to track, manage, and optimize all technology contracts, subscriptions, and licensing agreements, in partnership with North Winds and business owners.
• Assist in coordinating contract renewals, renegotiations, and terminations to achieve cost savings and favorable terms.
• Track software versions, usage, ownership, and lifecycle status.
• Identify costly, redundant, or underutilized applications and recommend consolidation or elimination.
• Identify and shepherd initiatives to reduce software spend and improve ROI.
• Analyze licensing models and usage trends to optimize costs.
• Support budgeting and forecasting activities related to technology vendor spend.
• Partner with technology teams and business owners to ensure accurate documentation and system ownership accountability.
• Track and report on technical debt reduction initiatives.
• Determine and implement processes, policies and procedures required to meet department objectives.
• Work closely with Business Technology, Finance, Legal, Operations and North Winds teams to achieve organizational objectives.
• Support audits, compliance reviews, and risk management efforts.
• Identify vendor-related risks, including assisting with vendor escalations and resolution.

This position does not offer immigration sponsorship.

• 3-5 years experience in vendor management, contract management, or technology asset management
• Experience managing contracts, renewals, and vendor negotiations
• Understanding of software licensing models (SaaS, perpetual, subscription-based)

• Bachelors or better in Computer Science or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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