IT Support Technician

Are you passionate about technology and enjoy helping others solve problems? Lands’ End is looking for an IT Support Technician to join our team. This entry-level role is a great opportunity for someone looking to build foundational IT skills while providing excellent customer support in a fast-paced environment.

In this hands-on position, you’ll work closely with employees across the business, providing front-line support and ensuring our technology resources are set up and functioning smoothly. If you are customer-focused, eager to learn, and enjoy solving problems, we’d love to hear from you.

• Configure and deploy laptops, desktops, and other devices using Microsoft Intune Autopilot.
• Manage IT inventory, including receiving, stocking, asset tagging, and shipping equipment.
• Provide friendly first-level support for common technical issues such as password resets, connectivity issues, and printing problems.
• Deliver desk-side support including device setup, cable management, and workstation configuration.
• Document support activities in Service Now and follow established processes for issue resolution and escalation.
• Help maintain accurate inventory records and contribute to continuous process improvements.

• Basic familiarity with Windows 11, macOS, and Microsoft 365 applications such as Teams, One Drive, and SharePoint.
• Exposure to Microsoft Entra  Intune device enrollment is a plus.
• Understanding of or exposure to ITIL and Agile methodologies.
• Comfortable using remote support tools and following standard operating procedures.
• Strong customer service and communication skills.
• Positive attitude with a genuine desire to help others.
• Detail-oriented and organized, with the ability to follow processes accurately.
• Self-motivated learner who takes initiative and embraces new challenges.

• Basic familiarity with Windows 11, macOS, and Microsoft 365 applications such as Teams, One Drive, and SharePoint.
• Exposure to Microsoft Entra  Intune device enrollment is a plus.
• Understanding of or exposure to ITIL and Agile methodologies.
• Comfortable using remote support tools and following standard operating procedures.
• Strong customer service and communication skills.
• Positive attitude with a genuine desire to help others.
• Detail-oriented and organized, with the ability to follow processes accurately.
• Self-motivated learner who takes initiative and embraces new challenges.

• High school diploma or equivalent required.
• 0–2 years of help desk, technical support, or desk-side support experience.
• Foundational technical knowledge and a willingness to learn and grow in an IT support environment.

• CompTIA ITF+ or A+
• Jamf 100

• Ability to sit for extended periods of time.
• Ability to lift up to 30 pounds.
• Ability to work onsite daily at our Stevens Point, WI Lands’ End location.

At Lands’ End, you’ll be part of a collaborative team that values learning, innovation, exceptional customer service, and continuous improvement. We invest in our employees' success by offering a comprehensive benefits package that includes medical, dental, vision, and life insurance, a company-matched 401(k) plan, and access to an onsite fitness center. Join a team where you can grow your career while making a meaningful impact every day.