EUC Desktop Support Engineer
Job in
Stevens Point, Portage County, Wisconsin, 54481, USA
Listed on 2026-09-25
Listing for:
ZENITH INFOTEK LLC
Full Time
position Listed on 2026-09-25
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
Benefits
- Competitive salary
- Dental insurance
- Vision insurance
We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is responsible for end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global IT teams to ensure high availability of business-critical systems.
Key Responsibilities- Provide Level 2/Level 3 onsite IT support for end-user devices, printers, scanners, and peripherals.
- Install, configure, and troubleshoot Windows desktops and laptops.
- Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.
- Diagnose and resolve hardware, software, and connectivity issues.
- Perform network troubleshooting involving switches, VLANs, DHCP, DNS, and Wi-Fi.
- Support Cisco networking equipment and coordinate with network teams.
- Manage IT assets, device deployments, and hardware replacements.
- Support manufacturing shop-floor systems, barcode printers, scanners, and label printers.
- Work with Service Now for incident, request, and change management.
- Perform root cause analysis and ensure timely resolution of incidents.
- Coordinate with vendors and infrastructure teams during outages and planned maintenance.
- Participate in on-call support and emergency response when required.
- Maintain documentation, SOPs, and knowledge articles.
- 5+ years of End User Computing / Desktop Support experience.
- Strong knowledge of Windows 10/11 administration.
- Microsoft 365 Administration.
- Active Directory and Azure AD.
- Hardware troubleshooting (Dell/HP laptops & desktops).
- Printer and peripheral support.
- Experience with Service Now or similar ITSM tools.
- Excellent customer service and communication skills.
- Network Skills (Mandatory)
- CCNA Certification (Preferred) or equivalent Cisco networking experience.
- Good understanding of:
- Cisco Switches
- VLANs
- TCP/IP
- DNS
- DHCP
- VPN
- Wireless Networking
- Network troubleshooting
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