Area Manager​/Stevens Point WI

Compensation $50,000.00 - $55,000.00/year

Schedule Full time

Job Type Permanent

• Min 3 years of leadership experience, managing front line employees in a business setting
• Strong written and verbal communication skills
• Flexibility to work varied hours as needed

• Training & Development
  • Train and develop all associates in their respective job roles to ensure consistent and standardized cleaning procedures.
  • Identify and mentor high‑potential associates to support succession planning and develop future leaders.
• Safety Compliance
  • Conduct regular safety training sessions and complete safety audits to maintain a safe work environment.
• Serve as the primary point of contact for customer concerns, ensuring consistent communication and high levels of customer satisfaction.
• Investigate customer complaints, conduct follow‑up calls, document findings, and recommend solutions to the Operations Manager and team.
• Operations & Quality Control
  • Assign daily tasks to associates and inspect completed work to ensure it meets or exceeds Marsden's quality standards.
  • Conduct regular building inspections to ensure compliance with company and customer expectations.
• Employee Relations
  • Address associate concerns and partner with the Operations Manager and HR as needed to resolve issues in a timely and fair manner.
• Account Management & Support
  • Assist with the successful start‑up of new accounts, including meeting with the customer and supporting the initial onboarding process.
  • Verify employee attendance and performance through timekeeping systems and site visits.
• Resource & Supply Management
  • Order necessary supplies and equipment for each site to maintain operational efficiency.
• Budget Awareness & Labor Management
  • Understand and monitor the labor budget for each assigned building, reporting on variances due to vacancies or other changes.
  • Assist with staffing decisions and budget management to ensure cost‑effective operations.
• Policy Enforcement
  • Enforce all company policies and procedures to maintain consistent standards across all locations.
• Work Schedule & Travel
  • Flexibility to work varied hours as needed but core hours for the role are Monday‑Friday 8:30 am‑5:00 pm.
  • Daily travel between accounts is required; occasional travel to other markets may be requested.

• Leadership & People Management
  • Demonstrates confidence in self and others.
  • Inspires and motivates team members to perform at their best.
  • Effectively influences others' actions and opinions.
  • Open to feedback and gives appropriate recognition to others.
• Problem‑Solving Abilities
  • Identifies and resolves problems in a timely and effective manner.
  • Gathers and analyzes relevant data to develop sound solutions.
    
    Maintains professionalism, even in emotionally charged situations.
• Communication Skills
  • Strong written and verbal communication skills.
  • Able to communicate clearly with associates, management, and clients.
• Industry Knowledge
  • Technical knowledge of the building maintenance industry is a plus but not required.
• Training & Operational Proficiency
  • Ability to complete and apply company training in the following areas:
  • • Train‑the‑Trainer methodologies
    • Standard Operating Procedures (SOPs)
    • Coaching and documentation of progressive discipline
    • Supply ordering and inventory management
    • Performing inspections and safety audits
    • Use of eHub software for operations and workforce management
    • Expense coding in Concur
    • Conducting one‑on‑one sessions
    • Handling interviews, suspensions, and terminations

• Min 3 years of leadership experience, managing front line employees in a business setting
• Min 2 years of experience in the commercial cleaning industry is preferred

• Demonstrates a strong commitment to upholding the company’s values and Code of Conduct
  .
• Promotes and maintains a culture of workplace safety
  , leading by example through safe work practices.
• Treats all coworkers with respect
  , handling conflict with professionalism and positive intent.
• Shows curiosity and accountability by asking questions to understand why and how work is done; actively supports and champions positive change when improvements are possible.
• Ensures personal compliance with the…