Account Manager

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135312

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.

Travel Guard became part of Zurich Cover-More in December 2024.

In this role you will build and growth high-impact relationships with key retail partners while acting as a trust advisor who drives account success, satisfaction, and revenue growth. You will collaborate cross-functionally to develop strategic solutions, uncover new opportunities, and deliver innovative ideas that elevate client performance and strength long-term partnerships.

• Manage and grow relationships with key accounts, serving as the primary point of contact and ensuring client satisfaction
• Own the full account lifecycle, including onboarding, training, performance management, and ongoing business reviews
• Develop and execute strategic account plans aligned with business goals, driving growth and long-term partnerships
• Identify opportunities to enhance performance through training, process improvements, and strategic recommendations
• Introduce new ideas, tools, and product enhancements to support client success and business growth
• Lead client meetings to review performance, address challenges, and present new solutions and offerings
• Cross-functionally partner internally with marketing, product, and customer service teams to deliver a seamless client experience
• Monitor market, competitor, and industry trends and activity to identify new opportunities

• High School diploma or equivalent required, Bachelor’s degree preferred
• Minimum 3 years’ experience in account management, sales or related field, preferable within the travel or financial services industry
• Proven record in managing small to medium sized accounts and achieving sales targets
• Strong negotiation, presentation, and communication skills using a high level of professionalism and integrity
• Excellent relationship building, analytical, and problem-solving abilities
• Self-motivated, results-orientated, accountable, with the ability to work independently

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility
. We understand the importance of making sure that work fits into your life,…