Library Services Assistant II; On-Call

Washington County Library is seeking experienced library service professionals to serve as temporary, on‑call Library Services Assistants. The people who fill these positions will serve as substitutes providing exceptional customer service and contributing to making our library a welcoming and inclusive environment for all. Responsibilities include greeting customers (in person, virtually, and by phone), welcoming new customers when they register for a library card, assisting library users with circulation services, and utilizing digital literacy skills to help customers with their computer, gadget, or printing needs.

The successful candidates may also assist with programs, serve as the person‑in‑charge, and assist volunteers when needed.

• One (1) year experience as a library services assistant
• Experience working with cultural groups other than your own
• One (1) year experience assisting and troubleshooting technology with the public

Shifts are offered on an on‑call basis and include day, evening, and weekend hours at various locations.

23.34 Hourly

Washington County participates in the federal E‑Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I‑9 to confirm work authorization. If the government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E‑Verify to pre‑screen job applicants and may not limit or influence the choice of documents you present for use on the Form I‑9.

The Library Services Assistant II provides customer service, contributes to the efficient day‑to‑day operations of the library, and performs a variety of financial transactions. The Library Services Assistant II is distinguished from the Library Services Assistant I by programming, training, and volunteer coordination duties, and high‑level responsibilities at the branch level.

This position requires a high school diploma or equivalent and three years of paid work experience that includes at least one year of customer service and one year using computers and software applications.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
• Provide inclusive and equitable service to all members of the community with dignity and respect.
• Demonstrate support for the County’s diversity, equity and inclusion program.
• Promotes a culture of continuous quality improvement in the workplace.
• Demonstrates knowledge of, or ability to learn, quality/continuous improvement.
• Demonstrate knowledge of library services.
• Demonstrate knowledge of filing and sorting systems.
• Demonstrate skills in computers, cash registers, self‑check machines, auto‑materials handling systems, printers, copiers, and scanners.
• Demonstrate skills in accurate fee collections.
• Demonstrate skills in software programs used by the library.
• Demonstrate skills in accuracy and thoroughness when entering data in the computer system.
• Demonstrate ability to follow library policies and procedures.
• Demonstrate ability to approach others in a tactful manner.
• Demonstrate ability to manage difficult or emotional customer situations.
• Demonstrate ability to maintain confidentiality.