Customer Service Associate II

About Diasorin

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

• Build What Matters – Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale – Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People‑Centered Culture – Thrive in a culture that values accountability, inclusion, and continuous development.

This position provides efficient, accurate and quality customer service to ensure customers receive their merchandise in a timely manner with respect to company guidelines. Additionally, this position serves as a resource to Associates, Customer Service I by offering guidance and insights into performing their role.

• Provide prompt, courteous and efficient customer service at all times.
• Process all orders presented by internal and external customers to ensure maximum service.
• Maintain customer accounts to ensure company requirements are met and customers receive quality products on time.
• Assist in all levels of customer support related to regulatory compliance and problem resolution to ensure customer satisfaction.
• Perform research and data collection for problem solving.
• Coach and assist Associates, Customer Service I in accomplishing goals and tasks.
• Maintain relationships with Sales and Marketing (domestic or international) to ensure support for customers related to pricing and contractual support.
• Review, understand and follow all company GMP requirements through Universal Operating Procedures.
• Perform work in a safe manner consistent with Dia Sorin’s Safety, Health and Environmental policies.
• Contribute to department process improvements.
• Work with agencies needed to process international orders with respect to government and custom requirements for the efficient passage of products.
• Assist Domestic or International associates with daily responsibilities as needed.
• Participate in ongoing product, SAP and company required training programs to support related to work expectations.
• Support the needs of others within/across work groups.
• Other duties may be assigned based on department or company business needs.

• High School graduate – Required
• 5+ Years customer service experience – Required
• 5+ Years office experience – Required
• Excellent verbal and written communication skills
• Solid skills in data entry, Microsoft Office, Google Suite, problem solving and math
• Ability to multi‑task, is organized and efficient
• Working knowledge of the SAP system and guidelines
• Working knowledge of freight/shipping systems for international or domestic support
• Complete knowledge of product development and OEM ordering process associated with customer needs, including manual billing for OEM products, spare parts and instrument billing
• Complete understanding of department guidelines and processes to assist in mentoring coworkers
• Knowledge of export regulations and customs requirements and international culture (if international focused)

The hourly posting for this position is $26.00–$30.00 per hour. The salary range for this role reflects the numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, and more. Beyond base…