Customer Service Representative

Job Description

Our office isquickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time
. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary

• Paid Time Off (PTO)
• Flexible Schedule
• Career Growth Opportunities
• Hands on Training
• Mon-Fri Schedule

• Field incoming calls in accordance with quality standards to provide information to agents/ insured about the status of a policy or any other question they may have.
• Place outgoing calls to provide or obtain information.
• Document all calls while in progress using the online documentation program.
• Transfer or refer misdirected calls to the appropriate individual, department or offices outside the company, using approved transfer and referral techniques.
• Process customer requests using internal and client-mandated procedures.
• Produce correspondence to customers using approved letters. Fully document policy file or image system with all related material to leave a clear and concise audit trail.
• Efficiently process the Bank Changes, Cancel , Death , Address Changes and
• Communicate openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts.

• SKILLS & REQUIREMENTS:
• High school diploma/GED required
• Prior experience in a customer facing role required
• Prior experience in insurance preferred
• Ability to multi-task
• Ability to prioritize high volume of workload
• Ability to remain professional and courteous with clients at all times
• Excellent verbal and written communication skills
• Skilled in working collaboratively with a team in a professional manner on a daily basis
• Active Property and Casualty Insurance license preferred, or the ability to obtain within 30 days if not already licensed