Deputy Director - Property Records and Taxpayer Services

Property Records And Taxpayer Services Deputy Director

Washington County is seeking a dependable, collaborative, and results-oriented leader to serve as our Property Records and Taxpayer Services Deputy Director.

This position is well-suited for an experienced manager who brings sound judgment, steady leadership, and a commitment to accountability in a complex public service environment. While experience in property records, taxation, assessment, governmental licensing, real estate, accounting, finance, or elections is preferred, transferable leadership experience in government, public administration, or other service-oriented organizations may also be considered.

This is an opportunity for a leader who can bring structure to a broad and highly visible public service department, while helping build a culture of accountability, consistent performance management, forward thinking, and an empathetic approach to leading people and priorities.

Priority will be given to applications received on or before June 15, 2026.

The Property Records and Taxpayer Services (PRTS) Deputy Director provides leadership, guidance, and support to staff, managers, elected officials, and other government agencies across a broad range of essential public services, including property tax appraisal, assessment, calculation, forfeiture, and collection; property records; vital records; election administration; and driver, vehicle, and passport services. This position is responsible for helping administer these programs, and for leading projects, resolving operational issues, and helping ensure the department runs smoothly and effectively.

The PRTS Deputy Director also plays a key role in strategic planning, budget management, and the overall direction of the department. This position serves as the director's backup and assumes the director's responsibilities when needed.

The work requires a detailed knowledge of department operations, strong organizational and problem-solving skills, and the ability to exercise significant independent judgment in accordance with department and county policies as well as federal, state, and local regulations.

Bachelor's degree in finance, public administration, political science, business, or related field AND five years of management or supervisory experience in a public or private entity engaged in property records, taxation, assessment, governmental licensing, elections, real estate, accounting, finance, or related field.

Must have own means of reliable transportation for business purposes. Individuals operating a motor vehicle for county business must possess a valid driver's license. The finalist for a position vacancy will be required to pass a criminal history background check and drug test at County expense prior to beginning employment with Washington County.

The incumbent is responsible and accountable for knowing and following all county policies.

Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.

Provide inclusive and equitable service to all members of the community with dignity and respect.

Demonstrate support for the County's diversity, equity and inclusion program.

Promotes a culture of continuous quality improvement in the workplace.

Demonstrates knowledge of continuous quality improvement.

Promotes the use of data and continuous quality improvement to drive the department's work and achieve results.

Administer Property Records and Taxpayer Services Department programs and services.

Manage day-to-day departmental functions.

Develop and recommend departmental goals and objectives.

Prepare long and short-range operational plans.

Develop and implement performance management systems and tools.

Prepare service evaluations, performance measures, and reports.

Provide ongoing evaluation of program policies and procedures.

Make recommendations to improve quality of processes and outcomes as needed.

Recommend and implement technology systems and software upgrades and enhancements.

Maintain current knowledge of laws and legislative changes affecting departmental functions.

Provide guidance and interpretation of policies and regulations to various stakeholders.

Ensure compliance with federal, state, and local performance standards.

Research, compile, and analyze data.

Prepare variety of statistical and narrative reports.

Coordinate budget preparation, annual budget development, and ongoing budget management, including monitoring revenues and expenditures and recommending budget adjustments as needed.

Submit project and other recommendations for capital improvement plans.

Communicate with government and elected officials on matters related to the department.

Investigate customer and public complaints about departmental functions and implement effective solutions.

Direct management of grants and contracts relating to operational responsibilities.

Perform cost-benefit and policy analysis of service and program alternatives.

Determine nature and extent of…