Applications Scientist ; North Carolina

Overview

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we have earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

• Impactful Work:
  When you join Diasorin, you become part of a team dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
• Global Reach & Innovation:
  Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diversity and inclusion are central to our culture. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. If you are passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We are seeking passionate and talented individuals ready to embrace new challenges and drive healthcare solutions forward. Join Diasorin and become a catalyst for change in the world of healthcare.

Apply today and be part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

The Applications Scientist I (ASI) supports clinical laboratory customers within a defined territory by assisting with assay implementations, providing field-based training, and offering scientific assay support. As part of the Commercial Team, the ASI contributes to new customer onboarding and assists with assay verifications and data presentations to help drive the adoption and utilization of instrument and assay platforms.

Candidate must reside in the territory that this role covers (Southeast region from Ohio and western Pennsylvania through Florida), ideally in the North Carolina area.

• Assisting with new assay implementations and supporting ongoing customer operations
• Performing customer training and education on existing and new products/instrumentation
• Serving as a scientific resource on assay utilization, performance, regulatory requirements, and related software/LIS integration
• Collaborating with sales, marketing, and technical support teams to enhance the customer experience

Performance is measured by the successful and timely completion of assay implementations, customer satisfaction, technical development, and contribution to revenue goals. This role requires frequent travel to provide onsite training, verification, troubleshooting, and stakeholder engagement. Coverage outside of a defined territory may also be required.

• Implementing New Assays and Instruments at Customer Sites:
  Supports the implementation process by completing assigned tasks. Begins developing understanding of workflows and gradually builds confidence with routine responsibilities.
• Pre-Implementation Planning:
  Participates in planning calls and documents discussion details. Follows up on assigned action items, communicates clearly with internal teams and customers, and raises potential issues to more experienced team members. Contributes to implementation planning potentially requiring guidance and support.
• Assay Verification Execution:
  Prepares for site visits by reviewing customer requirements. Executes routine verification steps and seeks help when encountering unfamiliar scenarios. Maintains communication with team members and supports coordination of post-visit activities.
• Data Analysis and Presentation:
  Develops understanding of how to analyze and present routine assay data. Ensures completeness and accuracy of basic data sets before providing to customer. Involves more experienced team members when needed. Follows up in a timely and professional manner.
• Post Assay Verification:
  Supports ongoing communication with customers and internal teams to help advance the assay go-live process. Alerts more senior staff when challenges arise or additional support is needed.
• Sales Force Implementations:
  Enters accurate notes and data into Salesforce. Implements consistency in capturing metrics and comments that meet team expectations.
• Management of Current Customer Base:
  Begins to learn about customers within the territory. Supports the development of customer relationships and works with Sales and senior team members to understand shared objectives. Learns to recognize signs of customer needs and potential risks. Schedules and/or participates in customer check-ins either alone or with sales/other Diasorin employees.…