Revenue Cycle Representative

• Base Pay $21.99 - $26.39 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Description

Expected compensation between $21.99 - $26.39/hour. Compensation will be determined based on relevant experience and skills.

• Verify insurance eligibility and benefits verification, and update insurance as needed within the system
• Registration quality audits
• Supports Patient Service Coordinators in understanding insurance coverage and plans
• Covers for Patient Service Coordinator and Business Office Representative during PTO, vacancies, and high-volume periods

• Must present self at the workstation, ready for work, at the scheduled time
• Create an exceptional patient experience
• Handle patient complaints or concerns in a calm and empathetic manner to defuse the situation, documenting concerns as needed
• Communicate effectively with supervisors, managers, and/or directors
• Participate in department and company meetings, as requested
• Work as a team with other departments
• Serve as a liaison between provider business office and patient services
• Must be willing and able to work varied hours and at various locations as needed
• Perform other duties as assigned

Requirements

• High School Diploma, or equivalent, required

• Minimum of 2 years customer service experience and/or formal customer service training required
• Previous clinic work experience and medical terminology background required

• Courteous and professional demeanor while demonstrating enthusiasm and commitment to the company vision and mission
• Ability to maintain confidentiality using HIPAA guidelines and comply with OSHA rules
• Knowledge of CPT and ICD-10 coding, health insurance plans, medical billing, and claim follow-up procedures

• Employer paid life and accidental death and dismemberment benefit
• Employee assistance program (EAP) benefit
• Company matched 401(k) plan
• Flex spending accounts (medical and dependent care)
• Health Savings Account
• Voluntary Benefits and Life Insurance Coverage
• PTO – Accrual begins on Date of Hire
• Annual Scrubs allowance for clinic employees
• Free annual eye exams for you and your immediate family
• Significant discounts on our services and products for employee and immediate family members

Job Type: Full-time

Associated Eye Care is an Equal Opportunity/Affirmative Action Employer