District Director of Store Operations - Retail
Listed on 2026-07-13
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Management
Retail & Store Manager, Operations Management -
Retail
Retail & Store Manager, Operations Management
Job Overview:
The Director of Store Operations has full responsibility for the stores within their district, with clear ownership of people, process, and performance. This leader develops high-performing store leadership teams who create exceptional customer experiences through associates who are friendly, responsive, knowledgeable, and committed to serving both customers and the communities they support. This role ensures consistent execution of company standards, merchandising strategies, operational processes, and financial objectives while fostering a culture of accountability, collaboration, inclusion, recognition, and continuous improvement.
Through regular store visits, hands‑on coaching, performance management, and strong cross‑functional partnerships, the Director of Store Operations builds leadership capability, drives operational excellence, enhances customer experience, and delivers sustainable sales, profit, and operational results.
Core Responsibilities
Own overall performance for assigned stores, with accountability for people leadership, customer experience, operational excellence, merchandising execution, financial performance, and compliance with company policies and applicable laws.
Spend 80% or more of the workweek in stores coaching, developing, and supporting Store Directors and leadership teams; inspecting execution, removing barriers, and ensuring consistent achievement of company standards and business objectives.
Build and develop high‑performing teams by coaching, mentoring, succession planning, performance management, talent development, recognition, and accountability for Store Directors, Assistant Store Directors, Department Managers, and emerging leaders.
Foster a culture of accountability, collaboration, inclusion, recognition, and continuous improvement through open communication, active listening, and consistent leadership presence.
Ensure stores consistently deliver exceptional customer experience by maintaining high standards for cleanliness, freshness, in‑stock conditions, merchandising, signage, and overall store presentation while reflecting the unique needs of the local community.
Establish clear expectations and accountability for Store Directors and leadership teams, ensuring priorities, responsibilities, execution routines, and follow‑up processes are consistently understood and delivered.
Drive disciplined execution of company operating standards, merchandising strategies, marketing initiatives, labor management, inventory controls, shrink reduction, food safety requirements, and customer service expectations.
Analyze sales, profit and loss performance, labor, shrink, inventory, customer feedback, and operational metrics to identify trends, determine root causes, and implement action plans that improve business results.
Hold Store Directors accountable for achieving or exceeding sales, profitability, labor, shrink, inventory, customer satisfaction, and associate engagement goals.
Partner with Merchandising, Marketing, Human Resources, Asset Protection, Supply Chain, Finance, and other cross‑functional teams to align priorities, resolve operational challenges, and support company and banner objectives.
Monitor competitive activity, customer expectations, market trends, and community needs to identify opportunities that strengthen execution, customer loyalty, and business performance.
Conduct regular store visits and operational reviews to assess customer experience, associate engagement, merchandising execution, operational standards, in-stock conditions, freshness, cleanliness, safety, and overall store performance.
Develop, review, and monitor store action plans that address operational opportunities, financial performance, staffing, training, customer feedback, and execution priorities.
Support new store openings, remodels, leadership transitions, and other strategic initiatives by ensuring operational readiness, leadership alignment, and excellence.
Build and maintain productive relationships with support partners, suppliers, community organizations, and local agencies while representing the company with…
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