Store Director

Rivers Co-op Markets is hiring a full-time Store Director!

Starting annual salary of $75,000 - $85,000, depending on qualifications and experience.

For many people, it's the opportunity to work for an inclusive, local, values-driven business that provides healthy, delicious, and sustainable foods to their community; it's also about people - the ability to work with a great team to create amazing customer experiences. Whatever your reason for joining us, know this: working with us makes a difference!

The Store Director is accountable for driving the achievement of impactful results that embody integrity, nurture trust, and stay true to the mission, vision, and values of our cooperative. This senior leadership role oversees the daily operations, strategic planning, and overall performance of the store to ensure it meets key goals, balancing care and accountability, and fostering a supportive and high-performing environment.

The Store Director actively coaches and develops team members, ensuring continuous opportunities for growth and skill development. They also play a pivotal role in fostering positive community relationships, demonstrating a commitment to both the well‑being of the community and the success of the store. This position is also responsible for collaborating with Rivers Co-op Markets administrative functions (HR, Finance, Marketing, Purchasing, IT) to ensure excellent communication and alignment between their store and administration.

• Customer Service:
  Proven ability to ensure exceptional customer service, conflict resolution and experiences across a store or multiple departments; ability to recommend and implement customer‑centric initiatives or strategies based on feedback and trends to enhance the customer experience across a store or multiple departments
• Retail
  
  Experience:
  
  Experience in a fast‑paced grocery retail setting including perishable and non‑perishable inventory management as well as tracking, improving, and managing product margins across multiple departments
• Team Leadership:
  Supervisory experience including hiring, training, development, performance management, coaching, and team building for a manager group; skilled at creating a culture of inclusivity, teamwork, and collaboration; a track record of achieving excellent results through the effective development of high‑performing leadership teams
• Multi-Department Oversight:
  Demonstrated ability to provide effective oversight and leadership for a store, departments, or units; proven ability to allocate resources and set priorities for multiple leadership positions and departments; utilizes and develops processes for cross‑department productivity, quality, and service
• Communication:
  Proven exceptional ability in expressing self, actively listening, self‑awareness, empathy, and flexible communication for effective leadership and professionalism in all interactions; ability to clearly convey policies, priorities, vision, store, and organizational goals in a manner that builds cohesiveness and rapport; ability to foster open communication, empower, and motivate leadership team to work towards achieving store shared goals; ability to remain calm, professional, and optimistic during challenging situations and effectively resolve conflicts in a constructive and positive manner
• Financial and Strategic Planning and Implementation:
  Demonstrated experience with planning, implementing, and achieving the strategic and financial goals of an organization and/or unit
• Prioritization and Time Management:
  Proven ability to prioritize and effectively optimize resources with competing demands and changing priorities, balancing daily operational tasks with strategic priorities; skilled in…