Internal Service Specialist

Internal Service Specialist I

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

The Internal Service Specialist position fulfills all training needs and demands as required by internal service, customers, and other personnel. Provide service/support to customers, internal service engineers and other Dia Sorin personnel with regards to instrument maintenance, calibration, troubleshooting, repair, work order review and training. Develop all internal service engineers to ensure a sustainable business model. Lead by example, on and off site.

• Conduct all instrumentation processes that are designed to develop a highly skilled workforce and customer base capable of delivering results consistent with corporate goals and objectives.
• Participate in internal training programs.
• Participate in formal and informal training required to increase skills to meet work expectations.
• Evaluate the effectiveness of training process and programs.
• Promote and encourage the use of tools available including service software, optic module calibration, various forms of electrical testing, and others as they become available to increase service effectiveness.
• Provide technical workmanship related to instrument maintenance, calibration, troubleshooting, and repairs to facilitate good customer relations.
• Evaluate and recommend new instrument systems by performing minimum requirement assessments.
• Provide technical support infrastructure for new systems.
• Compliant in all aspects of the job.
• Ensure all procedures are followed correctly.
• Able to review work done by other members of the team in work order review.
• Participate teamwork competencies and foster an environment that results in a risk‑taking, energetic, and accountable workforce that work together to fulfill corporate objectives.
• Promote open channels of communication throughout the organization through continual thoughtful and open communications.
• Actively participate in team meetings and act as a resource for the group.
• Actively facilitate in sharing of information across the organization in a way that results in good coordination of actions and decisions, and continuous improvement of results and performance.
• Promote through interactions an environment that supports trusting relationships and ethical leadership.
• Take responsibility for customer satisfaction through proper use of soft/people skills and engage the support of other personnel as required.
• Follow established Diasorin’s compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Other duties and responsibilities as assigned.
• Be coachable in technical aspects and techniques for the instrumentation being serviced.
• Participate in service call escalation process to avoid instrument replacements.
• Support field molecular integration activities as needed.
• Give recommendations to current part Reorder Points based on instrument…