Case Manager; FHPAP – Client Support Services

About Valley Outreach: Everybody needs help sometimes. Valley Outreach offers people a wide range of support – whether they need food, clothing, or help navigating resources during challenging times. Our programs include a food shelf, clothing program, and client support services. Our volunteers, donors, and partners are critical to the success of the mission of Valley Outreach. When we work together, we can help our neighbors find a place of stability.

Position Summary: This position serves as a connector and advocate in our clients’ lives by providing case management and homeless prevention support services. This role will engage program participants who are precariously housed to focus on the steps needed to retain stable, permanent housing – in addition to helping families and individuals move toward increased stability and overall well-being. This is a meaningful role within a collaborative, mission-driven team committed to equity and community care.

Valley Outreach offers a competitive benefits package, including a low‑deductible medical and dental plan (with 90% of the premium paid by the organization), and a low‑cost vision insurance plan. Valley Outreach also provides a Simple IRA, a flexible spending account, an employee assistance program and PTO in addition to paid holidays.

• Establish and maintain professional, respectful, and trusting relationships with clients.
• Work together with clients to identify needs, discuss potential solutions, and create plans to set and pursue goals using a client‑centered and strengths‑based approach.
• Conduct intakes and assessments with clients and assist in developing plans around identified goals.
• Provide individualized support by providing information, referrals, community resources, advocacy, and general problem‑solving guidance.
• Support clients who are in crisis with a trauma‑informed and racial equity approach.
• Offer ongoing services and support as needed.
• Maintain a depth of knowledge about available services and resources and work in partnership with other agencies to coordinate support as applicable.
• Provide ongoing monitoring and reporting of participant’s progress, soliciting client feedback and evaluation as needed.
• Keep accurate and updated records of all interactions with clients including contacts made on their behalf.

• Provide case management services to help clients obtain housing stability through the Family Homeless Prevention and Assistance Program (FHPAP).
• Assist with applications, monitor progress, and collect supporting documentation for clients accessing funds through basic needs assistance programs.
• Work with clients to determine program eligibility, providing alternate resources and support if ineligible for FHPAP assistance.
• Complete case notes and data tracking of client meetings and progress into the Client Track database and HMIS with a high level of attention to detail.
• Accurately input client data into the HMIS system, prepare and submit required FHPAP reports, and collaborate with the Client Support Services Manager to ensure compliance with FHPAP grant regulations.
• Develop a strong working knowledge of FHPAP and county grant funding and share that expertise with other team members as needed.

• Develop and apply a comprehensive understanding of all Valley Outreach programs to effectively assess client needs and connect individuals to appropriate services.
• Work both independently as well as within our Client Support Services Team to provide backup support to other program staff as needed.
• Participate in all staff meetings, programs team meetings, and Client Support Services team meetings.

• 2–3 years of basic needs case management experience, or equivalent lived or professional experience.
• Thorough understanding of case management processes and best practices.
• Commitment to racial equity and social justice and willingness to be actively engaged in ongoing equity work.
• Knowledge of government and nonprofit assistance programs and other community resources.
• Detail‑oriented and able to…