Medical Intake Coordinator

Job Description

This position requires an individual who is able to pay close attention to detail and required information from clinic staff and patients. The intake coordinator works with new or existing clinics, asks questions for the purpose of compiling information, and then uses this information to determine the next course of action.

Essential Duties and Responsibilities:

• Process paperwork for new patients efficiently and in accordance with protocols
• Answer and screen inquiry calls and emails from clinic staff and patients
• Collect information to complete the intake process
• Ensure that all intake files are properly signed and put into charts
• Communicate with team members constructively to reduce conflict and resolve issues
• Respect clinic staff as well as patient's dignity and confidentiality
• Adhere to the facility dress code and appear professional at all times.

Required

Knowledge, Skills and Abilities:

• Demonstrate the ability to use standard office equipment such as telephones, computers, copiers and fax.
• Display the ability to communicate with others effectively, listen closely and convey points clearly.
• Show proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, and Google Apps.
• Demonstrate excellent customer service skills and the ability to calm patients who may be upset
• Show the ability to quickly make decisions based upon anticipated outcomes.
• Possess the ability to adjust to constantly changing workloads
• Work well in a team environment.

Education and Experience:

• High school Diploma or equivalent required.
• Minimum of 1-3 years in a medical office setting required.