Coding Clerk

Job Title

Coding Clerk

385 Oklahoma Insurance Department

Full-time, Regular, Salary: $34,650, Appointment End Date:
Continuous.

• Responsible for all incoming complaints and requests for assistance received online and in writing.
• Verify that complaints/requests include necessary documentation and ensure no duplication; call or email providers and/or consumers and perform research as needed.
• Ensure each case is correctly coded and assign files to the appropriate Claims Review Specialist. Determine proper contact letter.
• Maintain form letters in the State Based System (SBS).
• Maintain and update changes in Consumer Assistance company contacts in SBS.
• Provide technical knowledge and customer-service friendly responses to the public regarding insurance-related questions.
• Work internally with other OID staff to gather information or refer requests.
• Review and stay up-to-date on relevant insurance statutes, rules, and regulations and their applicability.
• Track, update, and post walk-in calendar for the Consumer Assistance Division.
• Perform clerical duties including typing, faxing, and scanning.
• Track inventory of office supplies and prepare/distribute required material.
• Prepare mail and parcels for mailing; sort and distribute mail if the mail clerk is absent.
• Provide administrative support to the Director of Consumer Assistance.
• Other duties as assigned.

Knowledge of telephone etiquette and procedures; ability to learn and differentiate various insurance information; effective time management; ability to establish and maintain relationships with others; understanding of basic functions of other divisions; routine business decision-making; public tact; excellent verbal and written communication; multitasking; basic computer skills including Microsoft Windows, Excel, Word, Outlook; fluent in English.

High School Diploma or GED required plus a minimum of 1 year of insurance‑related experience, or an equivalent combination of education and experience. Preferred:
Associate’s degree and/or 1 year experience with data entry/clerical duties. Must be willing to complete additional or continuing education for customer service and/or insurance‑related topics provided by the Department. Must pass background check. Individual may be required to pursue NAIC designations as job duties require.

Employees of the Oklahoma Insurance Department cannot have an immediate relative who is financially interested, directly or indirectly, in any insurer, agency, or insurance transaction (except as a policyholder or claimant). The selected applicant must pass a background check.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.