Service Manager-Retail Tire Store

Description:

Position Summary The Service Manager is a working leader responsible for overseeing the technical quality, efficiency, and customer service performance of the service department. This role is ideal for an experienced automotive technician seeking to transition into a management position while remaining actively involved in shop operations. The Technical Service Manager ensures repairs are completed safely, accurately, and efficiently, mentors technicians, and supports overall shop performance.

Key Responsibilities
* Provide technical leadership and oversight for automotive repair and maintenance operations
* Serve as a hands-on mentor and coach to technicians, especially entry-level and developing team members
* Assist in diagnosing complex vehicle issues and support technicians in problem-solving
* Perform repair and maintenance work as needed to ensure quality, efficiency, and customer satisfaction
* Ensure repairs and services meet company quality standards and manufacturer specifications
* Support customer service by working closely with service advisors and management to resolve technical concerns
* Monitor workflow and help manage shop productivity and turnaround times
* Promote and enforce safety standards and proper shop procedures
* Assist with technician training, development, and performance feedback
* Support inventory control related to tools, equipment, and shop supplies
* Communicate operational issues, staffing needs, and performance trends to the Location Manager
* Contribute to continuous improvement initiatives that enhance efficiency and service quality Requirements:
Technical Skills & Experience
* Strong working knowledge of:
* Automotive and light truck repair and maintenance
* Alignments and suspension systems
* Brake systems
* Engine and electrical diagnostics
* Heating and air conditioning systems
* Ability to troubleshoot and diagnose complex mechanical and electrical issues
* Experience using diagnostic tools and shop management systems preferred Qualifications
* Minimum of 5 years of experience in the automotive repair industry
* Proven background as an automotive technician working on autos and light trucks
* ASE certification preferred but not required
* Valid driver's license with a satisfactory driving record
* Demonstrated solid and reliable work history
* Leadership mindset with a willingness to lead by example
* Strong communication and interpersonal skills
* Ability to work in a fast-paced shop environment Core Competencies
* Technical expertise and problem-solving
* Coaching and mentorship
* Customer-focused decision-making
* Accountability and reliability
* Team leadership and collaboration Work Environment & Physical Demands
* Automotive repair shop environment
* Regular standing, walking, bending, and lifting
* Ability to lift up to 50lbs
* Use of hand tools, diagnostic equipment, and shop machinery Compensation & Benefits
* Competitive pay commensurate with experience
* Comprehensive benefits package, including:
* Medical, dental, and vision insurance
* Supplemental Insurance
* Paid time off and holidays
* 401 (k) with company matching up to 4%
* Performance-based bonus opportunity tied to overall shop operations and results Equal Employment Opportunity Statement Take Ten Tire & Service is an Equal Opportunity Employer and values diversity and inclusion in the workplace. Compensation details: 18-28 Hourly Wage c-