Assistant Director of Ticket Operations

Campus

OSU-Stillwater

Dan Gish, dgish

Monday through Friday, 8:00am-5:00pm with evenings and weekends.

Regular Continuous/Until Further Notice

Commensurate with education and experience

Applications will be accepted until a successful candidate has been hired.

A complete application consists of a resume, cover letter, list of professional references, and completed IAWP Employment Approval form.

Responsibilities include but not limited to all ticketing facets of two or more sports and other ticket programs, including potential travel for preseason and post-season play, Big 12 championships, NCAA Championship events and other responsibilities directed by supervisor. Additional sport specific management duties as designated. Under supervision of leadership and in collaboration with Sales, POSSE (annual giving), marketing, and Analytics, lead development of ticket pricing, packaging, and key dates such as renewals, on-sales, seat selections, etc.

This position will also assist with inbound sales and service during periods of high call or in-person volume. Due to communication expectations of the position, the incumbent will be required to maintain cellular or other electronic communication device. The incumbent's salary includes compensation to apply toward the use of their personal cellular device.

• Bachelor's Marketing, Communications, Business Administration or related field (degree must be conferred on or before agreed upon start date)
• Three years customer service, public relations and/or computer experience.

Skills, Proficiencies, and/or Knowledge: Management, organizational, interpersonal and communication skills. Customer service skills-communications, problem solving, flexibility, strong phone skills. Ability to interpret, understand, implement, and manage multiple tasks simultaneously. Proficiency with computer operations. Must be able to lift up to 50 pounds. Must be able to stand up to 3 hours.

• Master's Marketing, Communications, Business Administration or related field
• Knowledge of Paciolan software;
  Experience in Athletic Ticketing Knowledge of NCAA and Big 12 Conference rules and regulations