Member Services Representative

Member Services Representative # Member Services Representative Stillwater, OK 74075## Description Member Services Representative I
- Part Time (20 to 25 hours per week) Monday
- Friday 1:00pm
-6:00pm and  Two Saturdays a month  8:45am
-1:00pm ROLE:
To assist members with their financial transactions, involving paying and receiving cash and other negotiable  instruments. To adhere to Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of  CTR, Monetary Instrument Log, following the Customer Identification Program for new customers, monitoring  for and reporting suspicious activities to Supervisor or Compliance Officer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives and processes customer financial transactions, including deposits, withdrawals and loan  payments; sells gift cards & corporate checks to members; transfers funds from member accounts as  directed.  
• Balances cash drawer and daily transactions.  
• Post transactions to member accounts and maintain member records.
• Welcomes members and provides routine information concerning services and directs members to  appropriate departments for specific information and service.  
• Cross-sells Credit Union services.  
• Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the  telephone.
• Performs other job-related duties as assigned and adhere to all BSA procedures put in place by the  Credit Union.
• Ability to work a minimum of two Saturdays per month. KNOWLEDGE/SKILLS/ABILITIES:  
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with  others inside and/or outside the organization, generally regarding routine matters for purposes of obtaining information which may require some discussion.
• Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and  names.
• Provide friendly, professional, personal service to all customers and associates
• Balance your drawer daily, staying within the Member Services Outage Policy
• Process a minimum of 10 transactions per hour.
• Accurately post transactions.
• Troubleshoot and resolve customer and internal inquiries in a timely, friendly and accurate manner.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the  customer.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.## Qualifications

QUALIFICATIONS:

• Up to six months of similar or related experience.
• A high school education or GED This job posting is not a complete statement of all duties and responsibilities comprising the position.
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