Bilingual (Spanish​/English) - Business Development Representative - Automotive

Job Title:

Business Development Representative – Automotive
- Bilingual (Spanish/English)

Job Location:

Stillwater, OK 74074

Company:
Wilson Auto Family

Salary Range: $15.00 - $15.00 Hourly

Pay: $15.00 per hour

Expected hours: 40 per week

Full-time

8 hour shift

Day shift

Supplemental pay types:
Yearly bonus

Work setting:
Call center, In-person

Work Location:

In person

Ability to Relocate:
Stillwater, OK 74074:
Relocate before starting work (Required)

• Respond to inbound calls, web leads, and internet chats promptly.
• Provide guidance and build rapport with customers through excellent customer service.
• Strategically schedule appointments based on customer needs.
• Conduct reminder and follow-up calls to maximize appointment attendance.
• Sell repairs to customers who initially declined necessary work.
• Encourage customers to fill out surveys to gather valuable feedback.
• Collaborate with Service Advisors to understand the business and products.
• Participate in ongoing training sessions for continuous improvement.

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
• Utilize the CRM tracking system daily.
• Bilingual proficiency is a must.
• 5-day work week, including holidays and most Saturdays.

• Must be bilingual (Spanish/English).
• Excellent customer service skills and a professional manner.
• Maintain composure in a high-pressure environment.
• Ability to multitask during peak times of high call volume.
• Confident communicator with strong interpersonal skills.
• Organized in tracking and managing follow-up calls.
• Ambition for achieving sales targets.
• Willingness to learn new systems, including CRM tools.
• Punctuality is a must.

• Competitive salary.
• Retirement plan with IRA matching.
• Comprehensive health, dental, and life insurance.
• Employee discounts on vehicles and services.
• Paid time off and paid vacation time.
• Ongoing training and professional development.
• Positive and collaborative work environment.
• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Paid training

• Full-time
• Monday 9am-6pm
• Tuesday 9am-6pm
• Wednesday 9am-6pm
• Thursday 9am-6pm
• Friday 9am-6pm
• Saturday
  - Rotation
• Sunday Off