Skip Tracing - Document Services - Representative II

About Nelnet

Nelnet is a diversified and innovative company committed to enriching lives through student loan servicing, professional services, consumer loan origination, payment processing, renewable energy solutions, and K‑12 and higher education expertise. For over 40 years, Nelnet has served customers, associates, and communities, supporting the success of each individual through community‑focused opportunities.

• Maintain compliance standards through the review and completion of various tasks, including processing demographic information and managing mail and shipments.
• Assist the team with special projects and forward special requests for customers.
• Work closely with leadership to research and reconcile problems that arise in the department.
• Participate in meetings and represent the area on committees and project teams.
• Serve as a mentor and resource for management and staff.
• Commit to the Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement initiatives.
• Ensure integrity of data and information.
• Perform quality control functions.
• Update information on accounts in the Loan Servicing and/or Originations systems.
• Perform other tasks related to resolving customer needs.
• Maintain accounts and reports regarding the quality and compliance processes and procedures.
• Provide feedback regarding performance observations and recommend resolution/training for identified performance shortfalls.
• Research and correct issues within the designated time period as per department standards.

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

Must reside in the United States and be a United States citizen.

Must not be delinquent or in default with any federal debt.

Final suitability determination is the sole discretion of the Department of Education.

Associate’s degree preferred.

• 2 years of customer service experience and/or general office experience preferred.
• Knowledge of Loan Servicing and/or Originations systems preferred.

• Service Excellence
• Oral communications
• Written communications
• Teamwork
• Accuracy/Attention to Detail
• Working with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities
• Self‑Motivated and strong work ethic

Starting pay for this role is $16.50 per hour.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401(k)/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance‑based incentive pay, short‑ and long‑term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402‑486‑5725 or c Nelnet is a Drug‑Free and Tobacco‑Free Workplace.