Patient Compliance Specialist

Job Description

Job Description

The Patient Compliance Specialist provides essential support to both patients and the clinical team, ensuring a welcoming and efficient experience for all patients. This role encompasses a range of responsibilities, including scheduling, patient interaction, and assisting with Durable Medical Equipment (DME) management. Additionally, this position serves as a liaison between patients and providers, managing patient compliance, scheduling, and administrative tasks related to equipment setup and returns.

• Manage patient compliance efforts, guiding patients on how to use equipment and adhere to treatment plans.
• Serve as the primary, professional point of contact for all patient interactions, including phone calls, in-person visits, and email inquiries.
• Greeting, check-in, and direct patients, ensuring all necessary paperwork and protocols are completed upon arrival.
• Will serve as a backup to receptionist when necessary.
• Schedule clinic appointments, DME setups, mask fittings, and equipment checks based on patient and provider needs.
• Assist with DME setups, mask fittings, and equipment checks as required.
• Coordinate with providers on mutual patients, ensuring seamless communication regarding treatment and equipment needs.
• Prepare and manage pickup tickets for equipment returns, ensuring accurate records.
• Oversee patient payments, including collecting copays, fees for supplies, and other out-of-pocket expenses.
• Complete daily close of patient payments, ensuring accurate financial records.
• Organize and distribute mail and manage office supplies requisitions as needed.
• Voicemails must be cleared out and responded to DAILY.

• Strong organizational skills with the ability to multitask, prioritize, and meet deadlines.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general computer applications.
• Excellent reading comprehension for interpreting patient and provider documents accurately.
• Exceptional interpersonal and communication skills, with a compassionate and professional demeanor when interacting with a diverse community of patients and staff.
• A proactive, collaborative, and patient-centered approach to work.

• High School Diploma or GED equivalent.
• At least 1 year of administrative or healthcare-related experience, preferably in a clinical or patient-facing setting.