Operations Supervisor

• Maintain the ability to perform any/all tasks within the plasma center
• Fulfill production employee duties and supervise donor flow
• Maintain familiarity and compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and internal procedures
• Supervise donor selection, plasma collection, and manufacturing records
• Attend required training sessions and staff meetings
• Ensure accurate and thorough documentation of necessary records
• Help maintain a neat and clean facility and keep equipment in good working order
• Submit timely and accurate reports to the Center Manager and/or Assistant Manager
• Assist in controlling center donor funds
• Assist in training new employees and retraining current employees
• Communicate with other service areas to ensure accurate documentation and quality
• Build rapport with donors to support customer satisfaction and long-term donation
• Report unsafe situations or conditions to area lead, supervisor, or manager
• May be trained to repair plasma center equipment
• Assist management with tasks necessary to pursue company objectives

• High school diploma or GED
• Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer
• Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties
• Demonstrated proficiency handling difficult situations
• Ability to work in a plasma center with exposure to biological fluids and infectious organisms
• Ability to work with electrical office and laboratory equipment
• Ability to work in extreme cold below 32 degrees F while performing functions in plasma freezers
• Ability to use required personal protective equipment, including protective eyewear, garments, gloves, and cold-gear
• Ability to stand for up to 4 to 6 hours per day and sit for 1 to 2 hours per day
• Ability to bend and twist the neck for 1 to 2 hours per day
• Frequent hand movement and precise coordinated finger, hand, and wrist movements
• Frequent foot movement; ability to squat, crouch, or sit on one's heels on rare occasion
• Ability to lift 15 lbs., with a maximum lift of 50 lbs.
• Hearing acuity essential
• Correctable near and far vision; color perception/discrimination
• Ability to communicate information and ideas clearly
• Ability to listen to and understand spoken information
• Ability to work independently and follow oral or written instructions
• Ability to perform a wide range of tasks under variable demands and changing conditions
• Ability to relate sensitive information to diverse groups

Demonstrates expertise in phlebotomy, donor processing, and plasma processing while ensuring compliance with FDA-approved SOPs, OSHA, and cGMP regulations. Capable of maintaining accurate documentation and training staff to uphold operational standards in a plasma center environment.

• Certified Phlebotomist
• Donor Processing
• Plasma Processing
• Compliance with FDA Regulations
• Training and Supervising Staff

• Phlebotomy
• Donor Processing
• Plasma Processing
• Documentation Accuracy
• Equipment Maintenance
• Biological Fluid Handling
• Cold Environment Work
• Personal Protective Equipment Usage
• Report Submission
• Record Keeping

• Communication
• Problem Solving
• Customer Satisfaction
• Team Collaboration
• Adaptability

• Phlebotomist Certification
• Donor Processor Certification
• Plasma Processor Certification
• Designated Trainer Certification

• FDA-approved SOPs
• OSHA Compliance
• CGMP
• CLIA
• Plasma Center Operations

• Laboratory Equipment
• Office Equipment
• Plasma Freezers