IT Support Specialist

Overview

Who We Are We are on a mission to become a leading supplier of critical materials that enable the green energy and technology revolution. Our materials and technologies are required for the electric vehicle, green energy, consumer electronics, and defense industries, and our battery grade lithium and tech metals are needed for chipsets, semiconductors, and 5G. We have a substantial interest in the Round Top, Heavy Rare Earth, Lithium and Critical Minerals deposit in West Texas.

We have also developed the United States’ first rare earth and critical minerals processing facility and we own the only scalable, sintered neo-magnet manufacturing system in the Western Hemisphere. By developing this fully integrated, US-based “mine-to-magnet” critical mineral supply chain, we are poised to become the leading domestic supplier to these industries.

What You Can Expect At USA Rare Earth, we are pioneers and problem solvers, technologists and team players. Together, we:

• Build Solutions:
  We are creative and solution-oriented, and we think outside the box to solve important problems. We know that a range of expertise and technologies is needed for success, and we work across sectors and alongside customers to deliver world-class solutions in sustainable ways.
• Deliver Quality:
  We move fast when executing, but safety, quality, and excellence always come first and top-tier quality leads to industry competitiveness.
• Lead responsibly:
  We put safety at the center of all we do, take accountability for our actions, incorporate sustainable practices, and act with the financial best interest of our investors and consumers in mind.
• Win Together:
  Establishing a rare earth magnet supply chain is a big undertaking requiring teamwork, open communication, and collaboration to pursue our goals.

The IT Support Specialist plays a key role in building and supporting the information technology infrastructure that powers our fast-growing magnet manufacturing and R&D operations. This position oversees the planning, implementation, and administration of IT systems that span office, laboratory, and production environments. The ideal candidate thrives in a hands-on, start-up setting—balancing day-to-day support with long-term system development to enable operational efficiency, data integrity, and scalability.

• Respond to and resolve day-to-day IT support tickets in a timely manner, ensuring minimal disruption to operations.
• Plan, implement, and maintain IT systems supporting production, engineering, and business functions across the organization.
• Collaborate with end users, including operations, engineering, and administrative teams, to diagnose and resolve hardware, software, and network issues.
• Analyze business needs and recommend cost-effective IT solutions that align with start-up growth and manufacturing requirements.
• Install, configure, and maintain network infrastructure, including LANs, WANs, wireless networks, and secure remote access for plant and office connectivity.
• Monitor and optimize network performance to ensure high availability across manufacturing systems and ERP/MES platforms.
• Implement and maintain cybersecurity and data protection measures, including endpoint management, access control, and backups.
• Assist in IT compliance audits, including SOX controls, by maintaining documentation and supporting evidence collection.
• Support system setups for new equipment, production lines, and new hire onboarding.
• Maintain clear documentation of IT configurations, standard operating procedures, and system specifications.
• Assist with IT project planning and scheduling, including system upgrades, integrations, and automation initiatives.
• Partner with vendors and internal stakeholders to evaluate and deploy new hardware, software, and network technologies.

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 4–7 years of IT experience, preferably in a manufacturing, industrial, or engineering-driven environment.
• Strong understanding of network administration, system integration, and hardware/software troubleshooting.
• Experience supporting production or…