Technology Services and Security Intern

VISION

Transform the university through the power of generosity.

Unite donor passions with university priorities to elevate the impact of Oklahoma State University.

The Technology Services and Security team contributes to the mission by providing secure, reliable, and innovative technology solutions and services to the Oklahoma State University community in order to maximize its strategic fundraising capabilities.

The Technology Services and Security Intern provides and maintains equipment and technology which allows staff to quickly and efficiently cultivate philanthropic support for OSU from donors.

• Technical Support & Troubleshooting (50%)
  • Assist users by monitoring the ticket queue and responding to general support for tickets.
  • Provide hands‑on support for common hardware and software issues.
  • Perform routine updates to operating systems and software to maintain system security, stability, and performance.
• General Support (30%)
  • Provide hands‑on support for hardware setup and relocation.
  • Installing printers, resolving common printer issues, and general printer maintenance.
  • Assist with decommissioning computers and peripherals.
• Documentation (20%)
  • Create and update user guides, FAQs, and internal documentation.
  • Document processes and procedures.

Other duties as assigned.

• Currently enrolled in college with an emphasis in Information Systems, Computer Science, Computer Engineering, or equivalent bachelor’s degree program.

• Academic or practical experience with Microsoft Windows desktop operating systems, including software installation and configuration.
• Basic understanding of PC hardware repair.
• Intermediate knowledge of common PC applications including Microsoft Outlook, Teams, Excel, and Word.
• Experience with Apple products (iPad, iPhone, MAC) preferred.
• Aptitude for critical thinking, analysis, and troubleshooting.
• Cooperative attitude with a desire to learn.
• Ability to maintain a professional and courteous demeanor at all times.
• Proven sense of humor and ability to have fun.
• Effective Communication – Communicates well (written and verbal); exhibits exceptional listening skills and transparency through open dialog; seeks first to understand and assumes positive intent.
• Execution & Initiative – Demonstrates initiative on assignments and contributes to continuous improvement efforts.
• Teamwork/Interpersonal Skills – Builds strong internal relationships, values diversity.
• Problem Solving/Judgment – Seeks guidance and applies approved policies; responds appropriately and timely.
• Adaptability/Flexibility – Adapts to change, takes on new responsibilities.
• Courage & Conviction – Takes responsibility for outcomes and upholds honesty.
• Donor Centered – Follows through to meet donor requests and builds trust.

Ability to communicate effectively in person, by phone, and via video conferencing. Requires frequent repetitive motions for operating computers, telephones, and standard office equipment. Ability to sit or stand for extended periods while working at a computer, attending meetings, or participating in events. Requires ability to bend, stoop, kneel, or reach as needed to install, troubleshoot, or maintain computer equipment under desks or in confined spaces.

Ability to travel locally and to other OSU or OSU Foundation locations, meetings, and university events, which may include walking on campus and navigating varied environments. Requires a valid driver's license. Availability to work occasional evenings, weekends, or on‑call hours as required to support system maintenance or critical issues. Requires the ability to lift, carry, push, or pull materials up to approximately 20 pounds, with occasional lifting of materials over 20 pounds.

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