Executive Technical Support Specialist
Listed on 2026-06-13
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Campus
OSU-Stillwater
Work ScheduleMonday through Friday, 8:00am-5:00pm with occasional evenings and weekends.
Appointment LengthRegular Continuous/Until Further Notice
Hiring Range$21.00 - $26.00
Hourly
About this PositionThe Executive Technical Support Specialist provides professional and technical expertise to support enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance requirements, and departmental priorities. This position performs specialized operational, technical, or analytical tasks within Technology Support.
Resolves customer issues and documents service requests for assigned executive offices; collaborates with other IT groups to implement effective solutions; provides immediate response to urgent needs, including after‑hours on‑call coverage; communicates clearly with executive staff and office assistants in meetings, travel, and day‑to‑day operations.
Required Qualifications- High School/GED (degree must be conferred on or before agreed upon start date)
- High School/GED and four years related experience, OR
- High School/GED and two years post‑secondary education and two years related experience.
- Certifications, Registrations, and/or Licenses: Driver's License required.
- Skills, Proficiencies, and/or Knowledge: Must possess some technical knowledge regarding computer operations, including proficiency in troubleshooting and repairing hardware and software issues.
- Bachelor's IT or a related field.
- Two or more years providing on‑site technical support to endpoint devices includes desktops, workstations, and/or mobile devices.
- Certifications, Registrations, and/or Licenses: Professional technical certifications (A+, ITIL, HDI, or others approved by management).
- Skills, Proficiencies, and/or Knowledge:
- Excellent working knowledge of Windows, Mac, Android, and iOS operating systems.
- Experience with OSU systems or other institutional knowledge.
- Experience with incident management systems and technical support environments.
- Strong troubleshooting and repair skills for hardware/software.
- Excellent verbal and written communication skills.
- High degree of critical thinking and customer service attitude.
- Ability to work well under stressful conditions.
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