Global Technology Support Specialist

Global Technology Support Specialist

We are currently in search of a Global Technology Support Specialist to join our Information Technology team. The Global Technology Support Specialist is responsible for providing Level 1 hands‑on technical support to end users globally across the organization. This role ensures the stability and efficiency of information technology systems, supports hardware, software base application, and contributes to continuous improvement of Information Technology support processes in collaboration with the global IT team.

The position works within the IT ticketing system and configures new devices that support a seamless global work environment. It reports directly to the Vice President of Information Technology.

• Education
  :
  Bachelor’s degree in Computer Science or Management Information Systems preferred; high school diploma required.
• Experience
  : 3+ years in IT support or an IT desk role; experience with Microsoft Intune preferred; strong knowledge of IT infrastructure, including hardware and software systems; fluency in Spanish required; networking experience with troubleshooting basic networking issues (cabling, TCP/IP, connection issues due to hardware or firmware requirements, Windows 11 or better support); experience working with Apple Macintosh products preferred; excellent analytical, problem‑solving, and organizational skills;
  
  strong communication skills with the ability to interact effectively with both technical and non‑technical stakeholders.

• Provide Level 1 technical assistance to end users for hardware, software, and peripheral devices.
• Troubleshoot IT issues related to desktops, laptops, mobile devices, printers, and collaboration tools.
• Install and configure desktop and laptop systems using Microsoft Intune and Patch My PC.
• Deliver remote technical support to users across multiple regions.
• Collaborate with the Global IT team to identify and implement process improvements.
• Respond to technical support tickets from employees or departments facing technical difficulties.
• Model the type and level of behavior, professionalism, and leadership that is in accordance with the values of the organization.
• Ensure compliance with all relevant regulations and laws; maintain accountability standards.
• Perform other related duties as required.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Feed the Children is an equal‑opportunity employer. All qualified candidates will receive consideration for positions without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, political affiliation, pregnancy, military and/or veterans’ status, genetic characteristics, marital status or any other considerations made unlawful by applicable state, federal, or local law. Feed the Children welcomes and encourages applications from persons with physical and mental disabilities and will make every effort to reasonably accommodate the needs of those persons.

Additionally, Feed the Children strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. Feed the Children expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that Feed the Children work is carried out in honest and fair methods, in alignment with the Feed the Children safeguarding and associated policies.