IT Analyst II - Collaboration Platform

Job Overview

At Williams, we’re powering a cleaner, more connected future, and that starts with you. As a Collaboration Platform Engineer II, you will support, enhance, and help deliver solutions across core Microsoft 365 services – resolving platform issues, assisting with new feature rollouts, and contributing to the security, reliability, and overall user experience of the Microsoft enterprise platform at Williams.

• Provides application software development services or technical support
• Develops program logic for new applications or analyzes and modifies logic in existing applications
• Codes, tests, debugs, documents, implements and maintains software applications
• Analyzes requirements and maintains, tests and integrates application components in a timely, cost-effective manner
• Monitors, supports and diagnoses application systems to ensure specifications are met
• Develops procedures for application system testing and validation to ensure system integrity
• Supports the administration of core Microsoft 365 services ensuring reliable, secure, and compliant enterprise capabilities through identity management, MFA, Conditional Access, permissions reviews, and policy administration under established guidance
• Assists with platform operations such as licensing, service accounts, distribution groups, shared resources, external access settings, tenant integrations, migrations, and environment changes, including provisioning, coexistence activities, and validation tasks
• Monitors the Microsoft 365 product roadmap, evaluates emerging capabilities, and communicates platform updates, technical requirements, and rollout plans to stakeholders, including translating complex concepts for non-technical audiences
• Provides operational support for Microsoft platform issues, troubleshoots routine and non-standard problems, and collaborates with senior engineers on more complex platform challenges
• Contributes to automation, documentation, and continuous improvement efforts that enhance platform support, service quality, and operational efficiency
• Other duties as assigned

• Required:
  
  High school diploma/GED and a minimum of one (1) year of IT experience
• Preferred:
  Bachelor's Degree in Computer Science, Management Information Systems, or related field and a minimum of two (2) years' IT experience
• Participation in 24/7 on-call support
• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
• Needs basic knowledge of Microsoft Office Application and PC skills

• Strong pay plus an annual incentive program
• Hybrid work for most office roles, plus real flexibility in many field positions
• Medical, dental, and vision coverage with options that fit your life, not the other way around
• 401(k) with company match and an annual company contribution
• Paid time off, including company and floating holidays
• Paid parental leave (up to six weeks per parent), plus fertility and adoption support
• Advanced AI tools and resources to help level up and work smarter
• Clear paths to grow your career, with a strong culture of promoting from within
• Tuition reimbursement and support for continuing education
• HSA and FSA options
• Company-paid life insurance and disability coverage
• Employee stock purchase plan
• Domestic partner benefits
• Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.