Computer Specialist - Senior Computer Specialist II AS8145

Campus OSU-Stillwater

Contact Name & Email Julie Edmondson, rjuliee

Work Schedule Monday through Friday, 8:00am-5:00pm. 1 hour lunch break.

Appointment Length Regular Continuous/Until Further Notice

Hiring Range $16.21 - $28.50 Hourly

About This Position Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders. The person in this role will be responsible for duties pertaining to IT for Fire Protection Publications.

• Provide on-site and remote end-user support for hardware and software issues, including setting up new workstations and applications, and offering user training and documentation.
• Research, recommend, and acquire hardware, software, and services in collaboration with vendors and OSU Purchasing, while managing software licenses, subscriptions, and hardware purchases.
• Oversee identity management by creating and maintaining user accounts for networks, cloud services, and email, ensuring proper configurations for new and existing employees.
• Maintain comprehensive documentation of IT procedures, equipment, and licenses.
• Maintain and update the front-end presentation and functionality of the IFSTA and IFSJLM websites, collaborating with the maintenance team for testing and managing web updates.
• Develop and deliver training programs for FPP staff on technology systems.
• Provide IT support to International Fire Service Training Association (IFSTA) and its bi-annual conference (as needed).
• Other Duties as assigned

• Full-time position
• Compensation for this position will be based on the work experience, skills and abilities the selected candidate brings to the position.
• Comprehensive benefits packages including health, retirement, wellness programs, and more.
• This position requires the physical ability to lift up to 50 pounds occasionally.

Together, we work hard to bring our organizational values to life.

• High School/GED (degree must be conferred on or before agreed upon start date)
• Computer Specialist I:
  • Bachelor's degree and one year of related experience OR
  • High school and six years related experience
  • Excellent communication and interpersonal skills
• Computer Specialist II:
  • Bachelor's degree and three years of related experience OR
  • High school and eight years related experience
  • Working knowledge of setting up and maintaining computer systems and servers including configuration
  • Excellent communication and interpersonal skills
• Computer Specialist III:
  • Bachelor's degree and five years of related experience OR
  • High school and ten years related experience
  • Detailed knowledge of setting up and maintaining computer systems and servers including configuration
  • Demonstrated leadership experience
  • Excellent communication and interpersonal skills
• Senior Computer Specialist I:
  • Bachelor's degree and seven years of related experience
  • Demonstrated leadership skills
  • Excellent communication and interpersonal skills
• Senior Computer Specialist II:
  • Bachelor's degree plus 10 years related experience or master's degree and 8 years related experience
  • Demonstrated leadership skills
  • Excellent communication and interpersonal skills

• Bachelors
  • Computer Science, Technology, or Business

Post-secondary education may substitute for years of required experience.

• Excellent oral and written communications skills.
• Excellent interpersonal skills.
• Strong customer service skills
• Ability to work independently and in teams.
• Strong problem solving skills.
• Ability to analyze technical information and develop workable solutions.
• Ability to coordinate budget preparation and other administrative duties.
• Ability to provide project management.
• Knowledge in the area of PC hardware & software deployment, troubleshooting and maintenance.
• This position requires the physical ability to lift up to 50 pounds occasionally.

• Experience troubleshooting hardware, OS (Windows/Mac), peripheral equipment, and remote desktop tools for local and remote users.
• Proficiency in Active Directory or Google Workspace for provisioning user accounts, permissions, and email configuration.
• Ability to manage IT inventory, software licenses, subscriptions, vendor relationships, and purchasing workflows.
• Knowledge in management and updating a Content Management System (CMS) such as Word Press and Drupal.