Engagement Center Associate

Vision

Transform the university through the power of generosity.

Unite donor passions with university priorities to elevate the impact of Oklahoma State University.

The Pipeline Growth and Readiness team contributes to the mission by creating a wide and deep pool of highly engaged donors to programs and units across Oklahoma State University, by helping donors discover their philanthropic passions and implementing strategic tactics and partnerships to aid donors in realizing their full philanthropic potential.

The Engagement Center Associate position leads and manages all aspects of the Cowboy Caller Engagement Center, including program strategy and cadence development, engagement software operation and troubleshooting, and oversight of all student employees with the goal of donor pipeline development. This position also serves as a staff advisor to the OSU Foundation Student Foundation. To successfully manage the Engagement Center, this position is required to work an atypical schedule of Monday through Friday, that aligns with calling shifts and Student Foundation meetings.

• Oversee all aspects of the Cowboy Caller Engagement Center, including recruitment, hiring, scheduling, retention, training, and supervision of part-time Cowboy Callers and student managers, who philanthropically engage all Oklahoma State University constituencies.
• Direct all aspects of operations, including student payroll, shift setup, supervising shifts and post-shift shutdown.
• Enforce Cowboy Callers policies for attendance and behavior, and recommend updated policies as needed.
• Ensure that the Engagement Center is a tidy, welcoming, and secure environment for staff and visitors.
• Plan and execute incentive programs for Cowboy Callers to increase staff retention.
• Administer Cowboy Callers performance evaluations.
• Propose and manage Engagement Center budgetary resources to maximize results.

• In partnership with the Director of Pipeline Growth and the larger PGR Team, develop segmentation and calling pool strategies that identify constituents with potential for continued annual, mid-level, major, planned, or principal gift engagement.
• Build year-long, multi-channel engagement calendars that include cadenced outreach to strategic segments at-scale and align phone outreach with direct mail, email, texting, crowdfunding, days of giving, stewardship, and Pipeline Readiness priorities.
• Coordinate with Prospect Development, Pipeline Readiness, unit partners, and PGR leadership to build and refine lists of constituents in appropriate giving bands for engagement and qualification activity.
• Collect unit-specific information from OSU Foundation partners to improve outreach relevance and help constituents connect their Orange Passions with OSU priorities.
• Maintain a high degree of confidentiality on all sensitive constituent information and abide by OSU Foundation and PCI data security policies.

• In partnership with the Director of Pipeline Growth, make Engagement Center performance projections, set goals, and review/analyze relevant data sets.
• Provide regular reporting on Engagement Center performance to the Director of Pipeline Growth.
• As necessary, provide Engagement Center performance results to various OSU Foundation teams.
• Analyze outreach and fundraising performance, conduct analysis of donor behavior, and identify opportunities for improvement and optimization in growing the donor pipeline through multi-channel engagement.
• Analyze and redesign new hire training each cycle to strengthen learning outcomes, improve engagement, and increase retention.
• Analyze individual caller performance data to maximize coaching and caller results.

• Serve as the secondary Student Foundation advisor, spearheading student fundraising and engagement efforts in creating a culture of.
• Ensure all Student Foundation efforts follow OSU Foundation confidentiality policies and within its legal parameters.
• Assist…