Credit Manager - Area

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Leadership through the credit function. This role will need to collaborate and negotiate with leaders at all levels and gain their trust through consistent delivery of results at an optimal level of quality. They will need to be a subject matter expert and work with others to meet our credit deliverables and service standards. This includes administering and implementing credit policy, procedures and best practices governing the credit activities.

The individual will also oversee credit risk investigations, approve credit terms, and limit extensions while managing complex larger accounts.

This role can sit anyone in the US and will be working EST hours.

• Responsible for an Accounts Receivable portfolio of 5000 customers and $50MM in annual revenue.
• Primary Credit liaison to the Area President and his/her team including the solicitation of feedback and fielding any escalations or questions.
• Collaborate and maintain strategic partnerships with an offshore management partner, ensuring seamless coordination and communication. This would also include process reviews, address inquiries, and offer guidance and direction as necessary.
• Participate in monthly performance review meetings and conduct formal performance appraisal(s).
• Ensure established training protocols are delivered for cross training support work and standardized processes for absorbing new work into the shared services model.
• Coach credit leadership team member(s) ensuring they are set up for success in all aspects of their role including their development for future roles. Establish expectations both quantitative and qualitative, review on an on-going basis.
• Meet with new Territory Managers to discuss credit expectations.
• Attend District and/or General Sales meetings to build trust and a collaborative network while interacting with sales.
• Build and foster a collaborative network within Credit Leadership, offshore management partner, sales and sales leadership and the Area/Markets with the purpose of strengthening alignment, sharing best practices, driving effective communication and culminating in the right results.
• Handles escalations as per matrix and best practices.
• Manage all facets of collection.
• Approve credit applications based on credit policy approval limits and matrix.
• Meet with credit leadership and Area teams to discuss credit expectations.

• Coach underperforming associate(s), implement a Process Improvement Plan (PIP) as needed to improve performance.
• Oversee Supervisor function and onboarding.
• Develop top talent while embracing our core values.
• Provide coaching, best practice sharing, and identify developmental needs on an individual basis.
• Ensure expectations both quantitative and qualitative are set and reviewed on an on-going basis.
• Participate in regular performance review discussions.
• Foster an environment of accountability and celebrate successes. Ensure associates are set up for success in all aspects of their role including their development for future roles.
• Ability to work with an offshore management team with varying skill levels from people managers to entry level individual contributors.
• Ensure established training protocols are delivered for cross training support work and standardized processes for absorbing new work into the shared services model.

• Standardize Credit processes utilizing automated tools where appropriate as well as fully understands and leverages this functionality to improve workflow efficiency and quality measures. Think strategically about new initiatives, participate in researching new technology selections.
• Deliver functional projects as assigned, focused on technology and processes relevant to our established strategic roadmap. Continuously seek opportunities for synergy, improvement, simplification and automation of existing processes, technology, reporting, etc.
• Conduct regular role effectiveness reviews across the function, seeking feedback from key stakeholders for continued improvement. Manage survey process for both internal and external…