Customer Experience Manager: Lead Call Center & Compliance
Job in
Stillwater, Payne County, Oklahoma, 74074, USA
Listed on 2026-09-04
Listing for:
okgov
Full Time
position Listed on 2026-09-04
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
The Oklahoma Health Care Authority (OHCA) is seeking a Customer Experience Manager to oversee customer experience operations, HIPAA compliance, mail and copy center logistics, and training audits. This leadership role requires strong organizational and communication skills to drive performance in a public service setting.
You will guide a team across call center operations, ensure regulatory compliance, and develop training opportunities based on quality metrics.
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