Engagement Center Associate

Engagement Center Associate

Job Category:
Annual Giving

Requisition Number: ENGAG
001737

Posted:
July 10, 2026

Full-Time

On-site Stillwater, OK 74074, USA

VISION:
Transform the university through the power of generosity. MISSION:
Unite donor passions with university priorities to elevate the impact of Oklahoma State University. DEPARTMENT

PURPOSE:

The Pipeline Growth and Readiness team contributes to the mission by creating a wide and deep pool of highly engaged donors to programs and units across Oklahoma State University, by helping donors discover their philanthropic passions and implementing strategic tactics and partnerships to aid donors in realizing their full philanthropic potential. PRIMARY

PURPOSE:

The Engagement Center Associate position leads and manages all aspects of the Cowboy Caller Engagement Center, including program strategy and cadence development, engagement software operation and troubleshooting, and oversight of all student employees with the goal of donor pipeline development. This position also serves as a staff advisor to the OSU Foundation Student Foundation. To successfully manage the Engagement Center, this position is required to work an atypical schedule of Monday through Friday, that aligns with calling shifts and Student Foundation meetings.

KEY AREAS OF FOCUS:

• Management of the Cowboy Caller Engagement Center (40%)
• Pipeline-Ready Outreach Strategy and Calling Pool Development (20%)
• Evaluating Engagement Center Results (10%)
• OSU Foundation Student Foundation Advisor (10%)
• OSU Foundation Pipeline Growth and Readiness Intern Program Manager (10%)
• Outside Campaign Program Management (5%)
• Technology, Data Integrity, and Compliance (5%)

Other duties as assigned.

JOB COMPETENCIES AND

EXPERIENCE:

• Bachelor's degree preferred.
• Ability to work an atypical schedule of Monday through Friday, that aligns with calling shifts and Student Foundation meetings.

Experience:

• Call center experience, preferably in a nonprofit environment.
• Experience analyzing data and setting goals.
• Experience with call center software.
• Experience building a collaborative and high-performing work culture.
• Proven sense of humor and ability to have fun.

Organizational

Competencies:

• Effective Communication:
  Proactively ensures effective communication throughout the organization; makes relevant contributions to discussions and meetings, giving clear and concise explanations and sticking to the point; chooses language and communication method to suit the audience, reframes and articulates to help others understand; asks questions to check understanding when disseminating information.
• Execution & Initiative:
  Motivates self and others to achieve the best results, displaying energy, drive and a desire to succeed; enlists the support of others as necessary to overcome resistance; supervises cross-functional project team execution on tasks to meet stated objectives; helps other employees' gain the skills and experience they need to contribute; proactively outlines milestones, outcomes and deliverables and effectively communicates them to internal and external stakeholders.
• Teamwork/Interpersonal
  
  Skills:
  
  Develops and nurtures formal & informal relationships with a wide circle of people beyond those involved in current activities, including potential donors, stakeholders, and information links; encourages collaboration among colleagues, departments and entire organization to achieve results; compromises, handles conflicts, seeks common ground, articulates own and others goals; stays focused on positive win-win outcomes; seeks input on how to leverage existing processes to improve the donor experience;
  
  translates ideas into action.
• Problem Solving/Judgment:
  Gains understanding of how to apply approved policies and procedures; when and why escalation of issues is needed and to whom and communicates decisions and desired outcomes to others; anticipates the outcome of a single decision; recognizes problems in advance, systematically gathers information to define the root cause, breaks down complex information into component parts, develops alternatives, seeks input from others, selects and recommends the best solution.
• Adaptability/Flexibility:
  Embraces complex or first-time problems as opportunities to learn and incorporate new skills; flexes style based on immediate needs; accepts responsibility for implementing change; evaluates and manages resources needed to implement change; personally supports (in words and actions) organizational direction and change agenda.
• Courage & Conviction:
  Takes responsibility for individual & project outcomes regardless of success and learns from all results; encourages candid responses, feedback, new ideas and conflicting opinions.
• Donor Centered:
  Takes time to actively learn about the stated needs by asking questions, exploring how to unite the donors and university's passions and priorities; anticipates customer needs and proactively makes recommendations.

PHYSICAL REQUIREMENTS:

Ability to communicate effectively in…