Warranty Administrator

Location: St. John's

About Steele Auto Group
Steele Mazda St. John’s is a dealership proud to support Mazda owners throughout Newfoundland and Labrador long after they drive off the lot. This role helps ensure warranty repairs are processed accurately, efficiently, and in accordance with Mazda’s standards.

Position Overview
The Warranty Clerk works alongside Service Advisors, Technicians and the Service Manager to review repair documentation, submit warranty claims and maintain a seamless service experience for our customers.

Responsibilities

Extend and complete P.D.I repair orders daily, maintaining the P.D.I register of serial numbers and time.

Verify all claims are accurately entered in repair orders by Service Advisors.

Prepare claims for submission, including proper authorization codes.

Determine and correct rejected claims for resubmission.

Follow up every ten days and reclaims any claims over thirty days old.

Match and balance manufacturers’ credit memos to file outstanding claims.

File all paid repair orders and related documents after processing each credit memo.

Report any problems or out‑of‑line conditions to the Service Manager.

Reconcile and maintain warranty schedule.

Maintain claims follow‑up and records to keep completion percentage at a maximum.

Obtain authorization on major or unusual repairs before submitting to the factory.

Notify Service, Sales and Parts Departments regarding discrepancies in work orders or insufficient information.

Correct and resubmit all claims rejected by the factory due to error.

Process all warranty claims and internal repair orders in a timely manner.

Support administrative processes with the service department.

Monitor all customer inquiries and requests on warranty issues.

Maintain consistent and up‑to‑date knowledge of vehicle parts and components.

Arrange invoices, schedule appointments, and assist in filing.

Assist the Service Department and Service Manager when needed.

Answer phones, emails, and other channels customers use to contact the dealership.

Coordinate special‑order parts requirements.

Ensure all safety policies and procedures in accordance with IAPA, WHMIS and company are strictly adhered to.

Dispatch work orders to alleviate the workload on service advisors.

Act as an internal service advisor to follow up on used‑vehicle reconciliation and warranty work.

Qualifications

Previous experience in automotive service considered an asset but not required.

1–2 years experience in an administrative role.

Strong organizational skills and attention to detail.

Excellent customer service skills.

Computer proficiency.

Benefits
Steele Auto Group offers a Total Rewards package that includes competitive compensation, performance incentives, comprehensive benefits, retirement savings matching, employee discounts, and training and development opportunities through Steele University.

EEO Statement
Steele Auto Group is committed to creating an inclusive workplace where everyone has the opportunity to succeed. If you require accommodation during any stage of the recruitment process, please let us know.

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