Customer Success Manager/Responsable de la réussite client
Job Description & How to Apply Below
Location: Paradise
Who We Are
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Our people receive the tools, support, and opportunities they need to grow and succeed.
Position OverviewSenior Customer Success Manager – Insurity Marine Suite (IMS) (North America). This cross‑functional role blends Sales, Customer Success, Solution Consulting, and Product Expertise to deliver value to our P&C Insurance customers. The Senior CS Manager ensures customers understand and achieve strategic business objectives through the Insurity Marine Suite Product.
Responsibilities- Primary point of management contact for assigned customers
- Accurately capture minutes / actions from meetings
- Prepare professional presentations/reports and effectively lead customer meetings
- Ensure workflow management system and customer‑facing tools are up to date
- Provide tool self‑service support for customers
- Understand Customer KPIs; measure and track regularly
- Maintain/manage customer expectations and satisfaction
- Develop working relationships with Customer System Champions
- Independently transition low‑complexity customers from the implementation team
- Ensure contract compliance and accurate billing
- Understand the customer experience and loyalty measures in place (NPS, references, etc.)
- Ensure a strong understanding of internal customer organization, political landscape, and stakeholder personalities
- Demonstrate thorough knowledge of customers’ business challenges, opportunities, and how our products and solutions address them
- Uncover potential cross‑sell and upsell opportunities
- Facilitate end‑to‑end management of cross‑functional medium complexity enhancements in accordance with product specific procedures
- Draft change requests and Statements of Work for small to medium complexity enhancements
- Demonstrate an understanding of revenue recognition and account measurements
- Demonstrate competency in all internal processes & practices
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