Fraud Operations Manager at Questrade

Location: Paradise

Drive fraud prevention strategies as a Manager in Fraud Operations with Questrade Financial Group. Oversee a high-performing team while leveraging AI to enhance customer experiences.

As the Manager, Fraud Operations, you will lead efforts in fraud detection, management, and mitigation. You'll handle team performance, implement key documentation, and ensure adherence to regulatory standards.

Your role is pivotal in maintaining a robust operational foundation to protect clients and Questbank’s reputation.

Key Responsibilities:

• Manage team performance to achieve KPIs and SLAs

• Oversee fraud detection ICT operations and investigations

• Prepare daily and weekly operational reports

• Resolve client escalations efficiently

• Advise on fraud trends and solutions to leadership

Requirements:

• Bachelor’s degree in Finance or Business Administration

• 3+ years in fraud operations or financial crime investigation

• Strong analytical and leadership skills

• Proficiency in data analytics and fraud detection tools

• Excellent communication abilities for stakeholder liaison

Lead Questrade in safeguarding clients against fraud while fostering a resilient and innovative environment.
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