Hotel Operations Manager at JAG

Take charge of daily operations at JAG Hotel in St. John's as the Hotel Operations Manager. This dynamic leadership role requires a focus on guest experiences and effective team management.

Reporting directly to the General Manager, you will be responsible for ensuring that all hotel departments—ranging from Guest Services to Food & Beverage—deliver outstanding service. Your hands-on approach will drive performance, compliance, and operational efficiencies through strategic collaboration with the team.

Key Responsibilities:

• Direct daily operations across all hotel areas

• Maintain and exceed established hotel service standards

• Lead and develop managers and staff for optimal performance

• Partner with HR on recruitment and employee development

• Use guest feedback to enhance service delivery

Requirements:

• Proven management experience in hospitality

• Strong background in hotel operations

• Leadership and coaching skills

• Experience with budgeting and financial management

• Passionate about hospitality and guest satisfaction

Lead your team to success at JAG Hotel by delivering unparalleled guest experiences.