Manager, Customer Experience II - Kelsey Drive
Description
:Is it fun for you to connect with people from differentwalks of lifeand make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience
and offer yourexpertisein creating meaningful and memorable customer experiences.
In this role, you would:
Mentor a team byshowcasingexceptional experiences in every customer interaction and achieving operational excellence, and personal developmentobjectives.
Meet customer demands and compliance requirements bymaintainingemployee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership asrequired
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team tomonitorworkflows, prioritizetasksand assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintaincustomer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair,positiveandequitableenvironment by promoting team effectiveness,maintaininga positiveattitudeand improving knowledge of emerging industry trends and programs constantly
Job Requirements:
Undergraduate degree and/orover 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiencyin software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers,partnersand management in a concise and logical way
A go-getterwith strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and ase be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
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